Microsoft Complete Protection Plan
Keep your new Surface, Xbox or Accessory up and running with accidental damage protection1 from drops, spills, and cracked screens. With Microsoft Complete, if something goes wrong, you’re covered—simple as that.
Work and play worry-free
Microsoft Complete gives you extended hardware and accidental damage coverage, plus technical support—up to 2 years for Surface plans, and up to 3 years for Xbox plans.
And that’s okay. You’re covered for things like drops, spills, cracked screens. The Xbox console plan even covers up to two replacements of a standard controller when bundled with your Xbox.1
At home or on the go, you’ll have access to technical and hardware support for the duration of your protection plan. And for Surface device plans, you’ll also get software support for Windows and Office.
Free Microsoft Store benefits
Get in-store services from Answer Desk Experts. Surface device plans include training sessions for Windows, Office, and OneDrive and other services like PC tune-ups and anti-virus protection. Xbox console plans include help for Xbox games.
Choose one of these options to get Microsoft Complete
Option 2: Add within 45 days of device purchase²
Option 3: Contact Microsoft Support
This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract terms and conditions and the information on this page, the Microsoft Complete contract terms and conditions supersede and apply; please visit here for a copy of the Microsoft Complete service plan for devices and here for accessories.
Coverage is provided and administered by Northcoast Warranty Services, Inc. except as otherwise specified in the service plan. In FL: coverage is provided by Technology Insurance Company, Inc. (as obligor), 59 Maiden Ln., 43rd Fl., NY, NY 10038, Lic. #03605. In TX: the Service Contract Administrator Lic. # is 651. None of the aforementioned parties are affiliated with any manufacturer.
Fulfillment of technical support and device services are provided by Microsoft and not by any of the aforementioned parties.
Microsoft Complete is available in select markets for Surface Go, Surface Pro, Surface Laptop, Surface Book, Surface Studio, Surface Type Cover and Pro Keyboards, Xbox One, Xbox One S, or Xbox One X, Xbox Elite Controller Series 2 and must be purchased at time of device purchase or within 45 days after purchase with device inspection. In European countries, Microsoft Complete must be purchased from the same Retailer from which the original Device was purchased.
1Microsoft Complete for Surface: For covered defects and/or accidental damage, maximum of two (2) claims. Each claim is subject to a $49 deductible.
1Microsoft Complete for Xbox: For mechanical breakdowns and/or accidental damage claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase.
1Microsoft Complete for Type Cover and Microsoft Complete for Xbox Elite Controller: For covered defects and/or accidental damage, maximum of one (1) claims
2Option available for devices only, and in select markets only
For service plan support, visit https://support.microsoft.com