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Microsoft Complete Support

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The Microsoft Store Promise

Microsoft Store offers world-class customer support and guidance, ensuring that our customers find the best devices, games, apps, software, and resources for their personal and professional needs. Learn more.

This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract terms and conditions and the information on this page, the Microsoft Complete contract terms and conditions supersede and apply; please visit here for a copy of the Microsoft Complete service plan for devices and here for accessories.

Coverage is provided and administered by Northcoast Warranty Services, Inc. except as otherwise specified in the service plan. In FL: coverage is provided by Technology Insurance Company, Inc. (as obligor), 59 Maiden Ln., 43rd Fl., NY, NY 10038, Lic. #03605. In TX: the Service Contract Administrator Lic. # is 651. None of the aforementioned parties are affiliated with any manufacturer.

Fulfillment of technical support and device services are provided by Microsoft and not by any of the aforementioned parties. 

Microsoft Complete is available in select markets for Surface Go, Surface Pro, Surface Laptop, Surface Book, Surface Studio, Surface Type Cover and Pro Keyboards, Xbox One, Xbox One S, or Xbox One X, Xbox Elite Controller Series 2 and must be purchased at time of device purchase or within 45 days after purchase with device inspection. In European countries, Microsoft Complete must be purchased from the same Retailer from which the original Device was purchased.

1Microsoft Complete for Surface: For covered defects and/or accidental damage, maximum of two (2) claims. Each claim is subject to a $49 deductible. 

1Microsoft Complete for Xbox: For mechanical breakdowns and/or accidental damage claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase. 

1Microsoft Complete for Type Cover and Microsoft Complete for Xbox Elite Controller: For covered defects and/or accidental damage, maximum of one (1) claims

2Option available for devices only, and in select markets only
For service plan support, visit https://support.microsoft.com

*Extended return offer period available with Surface devices purchased from Microsoft Store online in select markets between May 6, 2020 and October 31, 2020. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.