The Microsoft Store Promise for Surface
Your Surface destination
From free shipping and 60-day returns to flexible financing and remote learning options, Microsoft Store will help you get the most from your new Surface.Shop Surface
Fast, free shipping
Get your order in 2-3 days, no minimum purchase required.
60-day return policy
Try out a Surface for 60 days. If you’re not satisfied for any reason, return it in like-new condition in its original packaging.
60-day low price promise
If you buy a Surface from us and our price drops within 60 days of your purchase, we’ll refund the difference.
90 days free support
Having issues? We’re here to help. Every Surface comes with free technical phone assistance for the first 90 days after purchase.
Expert help when you need it
Watch and learn with our latest videos
Whether you want to learn about the new Surface Duo or how to share files on OneDrive, our growing video library offers quick product tours and tutorials hosted by Microsoft Store associates.
Free virtual workshops and trainings
Improve your skills for working and studying anywhere with free online classes and training sessions led by Microsoft Store associates. We can help you optimize your at-home setup, share advice on how to use Teams, and engage students of all ages in interactive learning.
Talk with an expert in real time
On your desktop browser, select the blue box that says “Questions? Talk to an expert” in the lower right corner of this page to chat with us about any Surface device, including Surface Duo.
Special pricing, offers, and discounts
Savings for students
Microsoft Store empowers K-12 and higher education students, faculty, and parents with an education discount up to 10% off select products.Shop now
Military personnel offers
We’re proud to salute our heroes in uniform. All active, former, and retired military members and their families always save up to 10% on select products.Shop now
Trade in and upgrade to a new Surface
Buy a qualifying Surface and get cash back when you trade in an eligible used device.Learn more
Microsoft Complete protection plan
Stay covered with Microsoft Complete for up to 4 years. Work and play worry-free with extended protection and support for your device including accidental damage coverage for up to 4 years.Learn more
 Extended return offer period available with Surface devices purchased from Microsoft Store online in select markets between May 6, 2020 and October 31, 2020. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
Offer valid on purchases of Surface devices made at Microsoft Store online in select markets from May 6, 2020 to October 31, 2020 (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support to request price adjustment with order number and any other information requested by the Microsoft Store Sales representative. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply