Deliver personalised telecommunications
Earn customers for life by empowering seamless, tailored telecommunications services, unified communication experiences, 5G technology advancements and team collaboration.
Cultivate employee satisfaction
Give your telecommunications employees a 360-degree view of the customer with real-time operational data to help them make proactive decisions and deliver consistent customer experiences. Enable collaboration and ingenuity to flow securely across multiple roles and teams, including employees, suppliers and partners.
Increase customer loyalty and reduce churn
Use predictive analytics to connect your customers with the most pertinent personalised communication products and 5G services. Augment customer service with AI and chatbots for better call centre productivity.
Transforming collaboration by bringing telecom employees together across the globe
Telstra helps employees collaborate, brainstorm new product and service ideas and resolve customer issues.
Modernising the workplace to deliver unforgettable customer experiences
Rogers Communications is creating a mobile, empowered and more secure workforce that’s better focused on its customers.
Humanising service innovation for millions of customers across six countries
Telefónica’s bot-based digital assistant helps manage a huge customer base spanning multiple languages to improve call centre productivity and transform customer engagement.