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Set up knowledge management in Dynamics 365

Make important information about your products and services available to your Microsoft Dynamics 365 users in the form of knowledge articles.

We now support a native knowledge solution in Microsoft Dynamics 365, in addition to the knowledge base in Parature, from Microsoft. The Dynamics 365 knowledge solution guides users through the process of creating rich articles and publishing them. For more information, see Reduce call handling times with knowledge articles in the User's guide for the new interactive service hub.


Important

For Microsoft Dynamics 365 (online) organizations, the native knowledge solution feature is only available if you've installed the CRM Online 2016 Update. For on-premises Dynamics 365 organizations, this feature is only available if you've updated to CRM 2016. Interested in getting this feature? Find your Dynamics 365 administrator or support person.


While setting up knowledge management in Dynamics 365, you can select the types of records users can search for knowledge articles. You can also define the knowledge solution to use for your organization.

To learn more about setting up knowledge management, see TechNet: Set up knowledge management in Microsoft Dynamics 365 .

Applies To

Dynamics 365 (online)

Dynamics 365 (on-premises)

Dynamics CRM Online

Dynamics CRM 2016

Dynamics CRM 2015