This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete terms and conditions and the information on this page, Microsoft Complete terms and conditions supersede and apply. The accidental damage cover (where applicable) is provided to you by certain underwriters at Lloyd’s of London. For more details on the insurer (where applicable), features and benefits of the cover and how to make a claim, please visit here for a copy of the Microsoft Complete contract and the Product Disclosure Statement (PDS) can be accessed here.
Microsoft Complete for Surface, Surface Pro, Surface Book, or Surface Studio must be purchased at time of device purchase or within 45 days after purchase with device inspection required at a Microsoft retail store.
*Accidental Damage from Handling (ADH) is limited to damage resulting from dropping the covered product, spilling liquid onto it or screen/glass breakage of product. For covered defects and/or AD damage, maximum of two (2) claims. Each claim is subject to a deductible as set out in the contract terms and conditions and/or PDS.