Build business resilience with responsive sales and service

Stay connected to customers and employees – across channels and in the midst of rapid change – by learning from each interaction and rapidly responding with meaningful engagements.

Try Dynamics 365 Sales Professional for free

Learn how to engage buyers like never before with a free trial.

Try Dynamics 365 Customer Service Professional free

Explore how to drive empathetic experiences with a free trial.

Learn how companies are adapting to a disrupted world

Hear about ways to help your business succeed as author and tech journalist Gemma Milne discusses innovation and resilience in weekly podcast conversations with business leaders.

Welcome to the future of business resilience

Protect and grow your topline by enabling your teams with the insights to build lasting customer relationships.

How customers are driving resilience

“Dynamics 365 Customer Insights will allow us to get a holistic view of our pass holders and visitors, and that 360° view will be the foundation for optimising how we engage across all touchpoints and their entire experience at Tivoli."

Michala Svane
Vice President Sales and Marketing, Tivoli Gardens

“Capabilities to combine previously disparate customer data sets... This digital magic coupled with the valued knowledge and quality of care provided by our pharmacists and team members is what allows us to best serve our customers.”

Vineet Mehra
Global Chief Marketing Officer, Walgreens Boots Alliance

“This partnership with Microsoft allows us to really step change our employee experience through replacing previously disparate and fragmented systems. These platforms allow us to deliver relevant, personalised experiences as we network our organisation.”

Barry Simpson
Senior Vice President and Chief Information and Integrated Services Officer, The Coca-Cola Company

“We’ve been able to utilise the technology remotely, so we don’t have that travel time or that travel expense… We are now able to troubleshoot our customers’ issues a lot faster, so we’re a lot more efficient in the turnaround time.”

David Goforth
VP Sales North America, Food and Beverage, Ecolab

“We leveraged heavily Dynamics 365, we leveraged LinkedIn Sales Navigator… we use various technology platforms as a repository to bring it all together and bring it back to our partners and our client-facing teams around what is working.”

Nichole Jordan
Managing Partner, Central Region, Grant Thornton

Resources to help you build quality customer engagements

Webinar: BHP overcomes site lockdowns with tech

Hear how BHP is keeping its people safe and productivity up - even in the midst of site lockdowns - through a series of innovations including mixed reality and IOT.

Keep consumers connected with your business

How to foster customer relationships at a critical time

Adapt to a rapidly changing environment

Everything you need to stay connected to customers

Create the perfect solution for your goals by using exactly the products you need.

Return to the workplace safely

Give your sales and service teams the confidence to return to the workplace with customisable solutions designed to determine workplace readiness and manage employee health and safety protocols.


Learn more

Related solutions

Rapidly adapt and automate

Ensure business continuity and pave a path for innovation by quickly streamlining operations, adapting processes and building new workflows using low-code tools.

Business insights and analytics

Get actionable insights with a limitless analytics service. Use your data to make confident decisions in the moment, adapt to the current business landscape and save on costs.

Remote teamwork

Enable your remote and on-site teams to work, collaborate, prevent meeting fatigue and be productive from anywhere on any device.