Frequently asked questions

No, you can click the link provided in your appointment confirmation email and sign in as a guest through your web browser (only Edge or Chrome are supported at this time). However, the Microsoft Teams app is recommended for the best experience on a smartphone or tablet.

Yes, as long as the account holder is 18 years of age or older and will be in the session.*

Currently, we’re supporting AU, US, UK and CA customers. If you reside in one of these regions, please visit the appropriate regional site to book a consultation.

Yes, but you’ll need to do this on your first call with the product expert. They’ll schedule the follow-up consultation for you.

Yes, our product experts will give you the option to add items to your own cart or let them add items to your cart and complete the transaction on your behalf.

No, these appointments will help you specifically with either assessing your business’s tech needs (consultation) or training you on how to use your new hardware or software (training). If you need technical support or have questions related to a product you already own, please visit Microsoft Support for help.

Business consultations last up to 60 minutes and training sessions last up to 30 minutes. If you need more time, your business product expert will be happy to help you schedule a follow-up during your initial call.

No, you have the option to turn your camera off or on at any point during the call.

You can make changes to your appointment here. You’ll need the confirmation number found in your confirmation email.

Yes, captions can be turned on during the conversation.

Some customers find it useful to record the meeting to refer back to later, but it’s up to you. At the beginning of the session you’ll be given the option to record. You can then opt in or out.

During a consultation, your product expert will listen to understand your tech needs, then guide you through your best options for devices, software and resources, so you’re set up for success.

No, you can click the link provided in your appointment confirmation email and sign in as a guest through your web browser (only Edge or Chrome are supported at this time). However, the Microsoft Teams app is recommended for the best experience on a smartphone or tablet.

Yes, as long as the account holder is 18 years or older and will be in the session.

No, at this time we are supporting US customers only. We will be scaling to larger geographic regions in the future.

Yes, but you’ll need to do this on your first call with the product expert. They’ll schedule the follow-up consultation for you.

Yes, our product experts will give you the option to add items to your own cart or let them add items to your cart and complete the transaction on your behalf.

No, these appointments will help you specifically with either assessing your business’s tech needs (consultation) or training you on how to use your new hardware or software (product training). If you need technical support or have questions related to a product you already own, please visit Microsoft Support for help.

Education consultations last up to 60 minutes and product training sessions last up to 30 minutes. If you need more time, your product expert will be happy to help you schedule a follow-up during your initial call.

No, you have the option to turn your camera off or on at any point during the call.

You can make changes to your appointment here. You’ll need the confirmation number found in your confirmation email.

Yes, captions can be turned on during the conversation.

Some customers find it useful to record the meeting to refer back to later, but it’s up to you. At the beginning of the session you’ll be given the option to record. You can then opt in or out.

During a consultation, your product expert will listen to understand your tech needs, then guide you through your best options for devices, software, and resources, so you’re set up for success. If we sell it, you can buy it.

No, you can click the link provided in your confirmation email and sign in as a guest through your web browser (only Edge or Chrome are supported at this time). However, the Microsoft Teams app is recommended for the best experience on a smartphone or tablet.

No, these sessions will support you specifically with either assessing your business’s tech needs (consultation) or training you on how to use your new hardware or software (training). If you need technical support or have questions related to a product you already own, please visit Microsoft Support for help.

Business consultations last up to 60 minutes and training sessions last up to 30 minutes. If you need more time, your business product expert will be happy to help you schedule a follow-up during your initial call.

For training sessions, our product experts can help you learn essential skills and explore features in Microsoft 365, Surface or any PC device that runs on Windows Pro.

Yes, but you’ll need to do this on your first call with the expert. They’ll schedule the follow-up session for you.

Yes, as long as the account holder is 18 years of age or older and will be in the session.*

Currently, we’re supporting AU, US, UK and CA customers. If you reside in one of these regions, please visit the appropriate regional site to book a consultation.

No, you have the option to turn your camera off or on at any point during the call.

Some customers find it useful to record the meeting to refer back to later, but it’s up to you. At the beginning of the session you’ll be given the option to record, you can then opt in or out.

Yes, captions can be turned on during the conversation.

You can make changes to your booking here. You’ll need the confirmation number found in your confirmation email.