Microsoft Store Online Trade-in Program

Trade in your used laptop, tablet, phone, or game console and get cash back.*

How trade-in works

The Microsoft Store Trade-in Program is powered by Teladvance, a company that specializes in electronics reuse and recycling. You get cash back and your used device gets a new home—or it’s recycled in a responsible way.*

Get a trade-in value

Check the eligibility of your used device and get a trade-in value on the Teladvance trade-in page.

Send in your used device

Create a Teladvance account, print a prepaid shipping label, and ship your device to Teladvance within 15 days. If it doesn't meet criteria, Teladvance will recycle or return it to you for free.

Get paid

Once everything is finalized by Teladvance, you’ll receive payment via PayPal or bank transfer within 14 days.

More than one sustainable option

There are many ways to responsibly recycle your used device or give it a new life. Trading in is just one option.

An Xbox console and Surface devices with accessories.

Start a trade in

Check the eligibility of your used laptop, tablet, phone, or game console and trade it in to get cash back.

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Recycling for good

If your device isn’t eligible for trade in, explore recycling services in your region to help divert electronic waste from landfills.

Ready for a new device?

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The Teladvance difference

The leading electronics trade-in and recycling service for retailers, Teladvance is the trusted strategic partner for the Microsoft Store Online Trade-in Program.
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Frequently asked questions

  • The Microsoft Store Trade-in Program powered by Teladvance lets you trade in an eligible used device for rebate. Just answer a few questions about the brand, model, and condition of your used device. Teladvance provides an appraisal that reflects a fair estimate of your device’s condition and value. Additional trade-in promotions that we may offer from time to time may require the purchase of a new qualifying device from Microsoft Store. For these promotions, you’ll be asked to upload a proof-of-purchase PDF. 
     
    If you approve of the trade-in value, create a Teladvance account. Then, print the prepaid shipping label and ship your used device to Teladvance. Once your used device is received, inspected, and approved, Teladvance will issue a rebate to you within 14 days. 
     
    If your used device isn’t eligible for trade-in, you can still recycle it through Microsoft’s recycling resources in your region. 
     
    Read the full Microsoft Store Trade-in Program terms and conditions.*
  • Teladvance is a U.S.-based company that specializes in consumer electronic trade-ins, IT asset disposition, and reverse logistics. It runs the Microsoft Store Trade-in Program.
  • Once your used device is received, inspected, and approved, Teladvance will issue a rebate via your choice of PayPal or bank transfer within 14 days.
  • Promotions are limited-time offers that apply only to select devices purchased online at Microsoft Store. 
    There are a few extra steps to participate in trade-in promotions. During the trade-in process for your used device, answer questions about your new device. If your new device qualifies for a trade-in promotion, you’ll be asked to upload a proof-of purchase. 

    Your proof of purchase is a PDF version of your order details from Microsoft Store. Once you’ve received a notification that your new device has shipped, follow these steps: 

    1. Sign in to your Microsoft account.
    2. Go to Order history.
    3. Locate the order of your new device.
    4. Select Details to view and save the order details as a PDF—this is your proof of purchase.
    5. Go to the Teladvance trade-in page to upload your proof of purchase and get a trade-in value.

      For more help, see the proof-of-purchase steps.
  • You can trade in one eligible used device for each qualifying new device you purchase at Microsoft Store. For example, if you purchase three qualifying new devices from Microsoft Store, you can trade in up to three eligible used devices.
  • For pre-orders, wait to start the trade-in process until your payment method is charged and the new device has shipped. If the trade-in requires you to submit the International Mobile Equipment Identity (IMEI) number of the new device, you’ll need to wait until you receive the new device. See Microsoft Support pages for help with pre-orders.

Why shop at Microsoft Store

From free shipping and returns to expert support, we’re here to help you do more with best-in-class devices, software, games and resources. Learn more

Fast, free shipping

Enjoy hassle-free online shopping with free next day delivery for Sydney and Melbourne metro areas.

60-day return policy

Try out a Surface for 60 days. If you're not satisfied for any reason, return it in like-new condition in its original packaging.^

60-day low price promise

If you buy a Surface from us and our price drops within 60 days of your purchase, we'll refund the difference.**

90 days free support

Having issues? We’re here to help. Every Surface comes with free technical phone assistance for the first 90 days after purchase.

  • ^ Extended return offer period available with Surface devices purchased from Microsoft Store in Australia. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
  • ** Offer valid on purchases of Surface devices made at Microsoft Store in Australia within 60 days from purchase (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support to request price adjustment with order number and any other information requested by the Microsoft Store Sales representative. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.
  • *Available only in Microsoft online store in Australia. Offer valid for reimbursements with purchases of select hardware devices from Microsoft Store, after trade in of qualifying devices, while supplies last. Available only to Consumers, not Commercial and Educational Institutions. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. 

    Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. 

    †This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance. All trade-ins and reimbursements are subject to Teladvance's sole discretion and approval. Recycle for Rewards program provided by Teladvance and other terms and conditions may apply. 

    ***Offer valid with purchases of select Surface Pro 8 or Surface Laptop Studio after trade in of qualifying Microsoft Surface or Apple device made between 1 June 2022, and 30 June 2022, while supplies last. (the “Promotion Period”).  Available only in Microsoft Store online in Australia. Recycles devices are not eligible for cash back. To be eligible for trade in, (i) you must own the qualifying device, (ii) device must power on, battery must hold charge and not be required to be plugged in to operate, and device must be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, and include original chargers/accessories and hard drive, and (iii) device cannot be password protected, must not have any modification(s) or have device warranty seal broken. To receive trade in value, you must purchase Surface Pro 8 or Surface Laptop Studio and submit the online trade-in claim during the Promotion Period. Customer will receive a minimum of $100, up to $700, toward trade-in, depending on device type and condition after inspection by Teladvance. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements within 15 days of completing the online trade-in process. All trade-ins are final. See Microsoft Store Trade-in Program for steps and requirements. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Applicable return policy applies to each purchase. Promotional items given, or discounted products bought with, a qualifying product are not valid or must be returned if the qualifying product is returned. Microsoft reserves the right to modify or discontinue offers at any time. Limit of 1 trade-in per new purchase of Surface device per customer. 

    ****Offer valid with purchases of select Surface Laptop Go 2 after trade in of qualifying Microsoft Surface, Apple, and Google tablet or laptop device made between June 7, 2022, and June 30, 2022, where the customer submits the online trade-in claim for their used device between June 7, 2022, and June 30, 2022 (the “Promotion Period”), while supplies last. Available only in Microsoft Store online in Australia. To be eligible for trade in, (i) you must own the qualifying device, (ii) device must power on, battery must hold charge and not be required to be plugged in to operate, and device must be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, and include original chargers/accessories and hard drive, and (iii) device cannot be password protected, must not have any modification(s) or have device warranty seal broken. To receive trade in value, you must purchase Surface Laptop Go 2 and complete the online trade-in claim during the Promotion Period. Customer will receive a minimum of $100, up to $500, depending on used device type and condition after inspection by Teladvance. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements within 15 days of completing the online trade-in process. All trade-ins are final. See Microsoft Store Trade-in Program for steps and requirements. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Applicable return policy applies to each purchase. Promotional items given, or discounted products bought with, a qualifying product are not valid or must be returned if the qualifying product is returned. Microsoft reserves the right to modify or discontinue offers at any time. Limit of 1 trade-in per new purchase of Surface device per customer. 

    †This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance, LLC. All trade-ins and reimbursements are subject to Teladvance, LLC and sole discretion and approval.