The Microsoft Store Promise for Surface

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Special pricing, offers, and discounts

[1]  Price Promise: Offer valid from November 2, 2020 12AM local time to 11:59PM local time January 3, 2021 (“Offer Period”) on qualifying purchases of select physical goods made at Microsoft Store in Australia during the Offer Period. Excludes Surface for Business devices, and all digital services and products. Offer not valid on purchases made at third party retailers. Customer eligible for price adjustment only if 1) Customer purchases eligible item during the Offer Period, 2) the price of the item is reduced during the Offer Period, and 3) Customer requests a price adjustment while the item’s price is currently reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support at 1800 267 785 with order number and any other information requested by the Store Sales representative. Refunds will be provided to Customer in same manner as item was purchased (credit card use will be credited to original card). Maximum of one price adjustment per item will be granted during Offer Period. Bulk buys of more than two of the same device per customer’s Microsoft Account, will not qualify for price adjustments. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Microsoft reserves the right to modify or discontinue offers at any time to the extent permitted by applicable law. Other exclusions and limitations may apply.

[2] Extended Returns through Jan 31st, 2021: Available with eligible purchases made at Microsoft Store in select markets from 1st November 2020 through 31 December 2020; purchases can be returned through 31 January 2021. Eligible items can be returned by contacting online Customer Service by chat or phone at 1800 267 785. Available with consumer purchases only. Not available for purchases made by any business, commercial or reseller customers. The Microsoft Store's standard return policy applies to extended holiday returns. Please see the Microsoft Terms of Sale for more information about the store's return policy. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Microsoft reserves the right to modify or discontinue offers at any time to the extent permitted by applicable law. Other exclusions and limitations may apply.

[3] Delivery as fast as next day for eligible metro areas. Visit the Next Day delivery page for the full list of eligible metro areas by postcodes.