The Microsoft Store Promise for Surface
Your Surface destination
From free delivery and extended returns to complimentary setup and virtual workshops, Microsoft Store will help you get the most from your new Surface.Shop Surface
Fast, free delivery
Enjoy hassle-free online shopping with free next day delivery for Sydney and Melbourne metro areas.
Extended returns through Jan 31, 2021
Place an order on any eligible product now through December 31 and enjoy free returns through January 31, 2021 
Our best price of the season
If you find Microsoft Store offers a better price on a product purchased at Microsoft Store between now and Jan 3, 2021, we’ll refund the difference. Terms and conditions apply 
90 days free support
Having issues? We’re here to help. Every Surface comes with free technical phone assistance for the first 90 days after purchase.
Expert help when you need it
Helpful tips & hints for home
Whether it’s a hand with setting up your new Surface, pointers for enhancing work productivity, or the best ways to maximise playtime, we’ve got you covered. Microsoft Store product advisors have created pre-recorded videos sharing their expertise and know-how to keep you focused, motivated, and connected to what matters most.
Free virtual workshops & trainings
Connect live with Microsoft Store associates for one-on-one online solutions for working, teaching, and learning from home. Get tips for collaborating remotely and optimising your work-from-home setup, advice on using Teams to connect with colleagues and students, and access to interactive workshops for students ages 8 and older.
Special pricing, offers, and discounts
Cozy up to a new deal
Get a great deal on Surface when you buy online from the official Microsoft Store.Shop Surface deals
Savings for students
Microsoft Store empowers K-12 and higher education students, faculty, and parents with an education discount up to 10% off select products.Learn more
Microsoft Store Trade-in
Trade in your used device and get extra cash back. If your device isn't eligible, you can recycle it for free.Learn more
Business solutions for your needs
Get the right software and devices for your business or teaching & educational institutions.
For special pricing, attach warranty with accidental damage coverage, buy 5+ units or pay via Purchase Order, call 1800 217 709.Call 1800 217 709
 Price Promise: Offer valid from November 2, 2020 12AM local time to 11:59PM local time January 3, 2021 (“Offer Period”) on qualifying purchases of select physical goods made at Microsoft Store in Australia during the Offer Period. Excludes Surface for Business devices, and all digital services and products. Offer not valid on purchases made at third party retailers. Customer eligible for price adjustment only if 1) Customer purchases eligible item during the Offer Period, 2) the price of the item is reduced during the Offer Period, and 3) Customer requests a price adjustment while the item’s price is currently reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support at 1800 267 785 with order number and any other information requested by the Store Sales representative. Refunds will be provided to Customer in same manner as item was purchased (credit card use will be credited to original card). Maximum of one price adjustment per item will be granted during Offer Period. Bulk buys of more than two of the same device per customer’s Microsoft Account, will not qualify for price adjustments. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Microsoft reserves the right to modify or discontinue offers at any time to the extent permitted by applicable law. Other exclusions and limitations may apply.
 Extended Returns through Jan 31st, 2021: Available with eligible purchases made at Microsoft Store in select markets from 1st November 2020 through 31 December 2020; purchases can be returned through 31 January 2021. Eligible items can be returned by contacting online Customer Service by chat or phone at 1800 267 785. Available with consumer purchases only. Not available for purchases made by any business, commercial or reseller customers. The Microsoft Store's standard return policy applies to extended holiday returns. Please see the Microsoft Terms of Sale for more information about the store's return policy. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Microsoft reserves the right to modify or discontinue offers at any time to the extent permitted by applicable law. Other exclusions and limitations may apply.
 Delivery as fast as next day for eligible metro areas. Visit the Next Day delivery page for the full list of eligible metro areas by postcodes.