Microsoft staff helps customers

Questions? Meet Answer Desk.

Need help with your Microsoft products and services? We’re here to help. Resolve issues quickly with one-on-one support from our Answer Desk experts.
Free services at Answer Desk
Personal help at Microsoft Store
Hands-on support
Get a free 15-minute consultation for any issue with your product.
Microsoft tech with customer
Get a PC check up
Bring in your PC for free basic diagnostic and setup help for all Microsoft Store products.
Recycling info at Microsoft Store
Recycle your device
Get a free Microsoft Store gift card when you recycle your old device at your local store.
Microsoft employee setting up a male customer with cloud services on a Surface device.
Cloud Services
Set up your business for the Microsoft cloud nice and easy with support, troubleshooting, and training from our Answer Desk experts. Get answers to all your questions, plus insider tips and tricks.
Premium services at Answer Desk
Answer Desk
Software installation
$29 AUD
Download and install software you want with an expert to ensure everything goes smoothly.
Personal Training
PC Repairs
$69 AUD
Free for purchases made in store. Otherwise, bring in your PC under warranty, and we’ll work with the manufacturer to fix it.
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Personal Training
$69 AUD
Learn anything about Microsoft products during a one-on-one session with an expert.
Answer Desk
Data back up and transfer
$69 AUD
Save and safely move all your data from one PC to another.
Personal Training
Basic data recovery
$199 AUD
Get help from an expert to attempt recovery of lost data.
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Forensic data recovery
$1,299 AUD
Take advantage of the latest off-site lab forensic data recovery methods for help restoring lost data.
Subscription services from Answer Desk
Microsoft techie at Answer Desk
Infinite technical training
$138 AUD
For the price of two individually scheduled Personal Training sessions, you get an entire year subscription of sessions customized to whatever you want to learn about Microsoft products.
Support services at Microsoft Store
Unlimited one-on-one support
$120 AUD
With Microsoft Assure, you get as many private training sessions, online chats, phone support, and in-store services as you can fit into one year.