Sales by Microsoft Dynamics provides a complete and intuitive solution that can help salespeople be more productive so they can focus on what's most important—delivering amazing customer experiences.

Increase sales productivity

Stay focused. Win faster. Build trust.

The way customers interact with businesses has fundamentally changed. Today’s customers are connected via mobile devices, plugged into their social network, and doing their own research. Your sales team must adapt to the new customer journey—building deeper relationships with customers and personalizing every interaction.

With Microsoft Dynamics CRM, your sales teams can sell more effectively in this new era. By providing the essential insight, guidance, and tools that salespeople need, you can focus on the right customers and priorities, win faster by collaborating with colleagues, and build a trusted relationship with customers through personalized and relevant engagements.

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Microsoft acquires FantasySalesTeam

Microsoft acquires FantasySalesTeam

Microsoft has acquired FantasySalesTeam, a sales gamification solution that helps organizations increase sales productivity, revenue, and CRM adoption through fun and creative team-based competition and collaboration.

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Opportunity management

See your opportunities and next steps with clarity

Manage customers and deals all in one place. Increase visibility and productivity with channels by using a partner portal to manage opportunities, communications and resources. Stay informed with accurate 3rd party firmographics, news, and compelling events from Insights, powered by InsideView. Know exactly what steps to take next with embedded business process UI and an overview of daily priorities from Cortana, your digital personal assistant. Close more deals when you connect, discover, and share ideas via Skype for Business, Yammer, Office 365 Groups, and OneNote.

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Social selling

Deepen customer relationships with relevance 

Find more leads by using social to identify and act on buying signals and create leads based on social posts. Get a snapshot of social activities through embedded buzz volume, trends, and sentiment analysis, using Microsoft Social Engagement. Increase response rates by reaching out to new contacts through mutual connections surfaced by Insights, powered by InsideView.

See how to target and engage customers with Microsoft Dynamics CRM Insights, powered by InsideView

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Register for Microsoft Dynamics CRM web-based product demo

Show Me The Demo

Register now for a live, one-hour web-based product demo with a real-time Q&A session hosted by a Microsoft product expert.

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Planning and management

Lead your sales teams with confidence       

Hit your numbers by setting goals, monitoring results, and providing feedback and coaching in real-time. Motivate sales reps through creative and fun team-based competitions, with FantasySalesTeam, from Microsoft. Ease on-boarding and align sales behaviour with best practices by using business process management and interactive help and documentation. 

See why Microsoft is a leader in sales force automation (SFA)

Learn how to transform your sales organization

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Content collaboration

Win over customers with personalized content  

Create personalized sales documents as a team with automatic document generation and real-time co-authoring. Manage contextual CRM documents across SharePoint, Office 365 Groups, and OneDrive for Business. Relevant content comes to you with Delve based on what you are working on and who you’re working with.        

Download our free e-book, and learn the ABCs of modern sales

Mobile sales

Stay connected to customers anytime, anywhere

Work on the go with rich, modern mobile apps that provide contextual news and social data, and task flows for quickly completing frequent activities. Quickly manage data using intuitive natural language voice commands to create new records, schedule meetings, set reminders, and find information. Get work done anytime, anywhere with mobile apps that work online or offline.

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Sales intelligence

Gain insight into your business and proactively anticipate customer needs 

Sell smarter with cross-sell recommendations and lead scoring embedded inside CRM, and trending documents inside CRM dashboards. Discover new insight with Power BI’s pre-built, interactive dashboards and reports, advanced visualizations, and natural language Q&A. Gain visibility into sales performance with at-a-glance dashboards and contextual charts inside CRM.

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Explore our other solutions

Marketing CRM

Engage customers one to one across channels, build your sales pipeline, and demonstrate the impact of your marketing investments—in real time.

CRM for Service Industries

Earn customers for life through cross-channel service, increased agent productivity, and adaptive service models.

Social CRM

Find social insights about your brand, products, and services to gain a true understanding of sentiment about your business.

Transform your sales organization

Use this free online tool to start auditing your sales organization. Get suggestions for better processes, technologies, and tactics for higher performance.

Start your audit

Deliver amazing customer experiences for less

Prices start at $60.80/user/month

View complete pricing details

Help and support

Resources for customers

Not a customer yet? We have your back.
The right Microsoft Dynamics support plan can help you get the most out of your solution and transform your software from great to exceptional. 

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Microsoft Dynamics CRM help and support