Exam
98-369

Office 365

  • Published:
    January 5, 2015
  • Languages:
    English, Chinese (Simplified), Chinese (Traditional), French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish, Spanish (Latin America)
  • Audiences:
    IT professionals
  • Technology:
    Office 365, Microsoft Intune
  • Credit towards certification:
    MTA

Cloud Fundamentals

Microsoft Certified Professional exams are provided by third-party vendors.

* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Imagine Academy program members, Microsoft Certified Trainers, and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

Effective May 1, 2017, the existing cancellation policy will be replaced in its entirety with the following policy: Cancelling or rescheduling your exam within 5 business days of your registered exam time is subject to a fee. Failing to show up for your exam appointment or not rescheduling or cancelling your appointment at least 24 hours prior to your scheduled appointment forfeits your entire exam fee.

Skills measured

This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area in the exam. The higher the percentage, the more questions you are likely to see on that content area in the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification Program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Understand the cloud (20–25%)
  • Describe cloud principles and delivery mechanisms
    • Differentiate between on-premises IT service models; differentiate between subscription or pay-as-you-go versus upfront CapEx/OpEx funding model; use cloud services to expand capacity (elasticity of the cloud), scalability, redundancy, and availability; differentiate between cloud services that are configurable versus on-premises services that are customizable
  • Describe cloud security requirements and policies
    • Describe how cloud services manage privacy, how compliance goals are met, how data is secured at rest or on-the-wire, and how data and operations transparency requirements are met
  • Describe how a cloud service stays up to date and available
    • Describe the service/feature improvement process; monitor service health, service maintenance, and future roadmap publishing; identify guarantees, service level agreements (SLA), and capping of liability of the cloud service provider
  • Describe the different types of cloud services
    • Differentiate between types of cloud services and their characteristics, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS); integrate the cloud with on-premises services in hybrid scenarios
Enable Microsoft cloud services (20–25%)
  • Identify the requirements and dependencies for using Office 365 and Microsoft Intune
    • Plan networking and domains, firewall rule, client requirements, bandwidth implications, and DNS
  • Select a cloud service plan
    • Understand the different options and plans available for Office 365 and Microsoft Intune
  • Sign up for cloud services
    • Name your tenant, set up your first administrator, determine tenant location
  • Set up the initial configuration of cloud services
    • Register domains, verify domains, choose the domain purpose; identify required DNS record types
Administer Office 365 and Microsoft Intune (15–20%)
  • Create users and groups, and assign services and licenses
    • Differentiate between cloud identities (Online identity, Synchronized identities, Federated identities), create and manage users and identities, delete and restore users (soft delete), create and manage groups, assign and revoke licenses, determine user locations
  • Assign permissions in Office 365 and Microsoft Intune
    • Assign or revoke administrative roles; manage delegated admins; manage password policies, subscriptions, and licenses
  • Monitor service health in Office 365 and Microsoft Intune
    • Monitor the Service Health dashboard, subscribe to RSS feeds, monitor the maintenance schedule, monitor the message center, log service support requests, configure alerts
Use and configure Microsoft cloud services (20–25%)
  • Configure Exchange Online
    • Manage recipients (mailboxes, shared mailboxes, resources, contacts, groups), manage anti-spam and antivirus settings
  • Configure SharePoint Online, including OneDrive
    • Create SharePoint team sites, configure external sharing, set up social features using newsfeeds or Yammer, apply themes, set storage and resource limits
  • Configure Skype for Business Online
    • Manage Skype for Business user options, manage external communication settings, configure dial-in settings and meeting invitation options, configure Skype for Business Online DNS
  • Configure Microsoft Intune
    • Install Microsoft Intune client management software, create and deploy policies, automate installs, identify software requirements, set up notifications, identify mobile device management policies
Support cloud users (15–20%)
  • Resolve sign-in and Office application installation issues
    • Troubleshoot sign-in issues, forgotten passwords, connection problems, difficulty activating Office applications, and difficulty connecting mobile devices to Office 365 or Microsoft Intune; choose between 32-bit and 64-bit; identify when an Office repair is required; identify operating system requirements for Office 365 ProPlus; browser requirements and specific versions of Internet Explorer
  • Resolve email and calendar issues
    • Troubleshoot issues receiving and sending email, troubleshoot issues accessing a delegated mailbox
  • Resolve SharePoint and OneDrive issues
    • Identify storage limits, troubleshoot “Open with Explorer” not working and OneDrive not syncing, recover deleted files
  • Resolve Skype for Business issues
    • Troubleshoot Skype for Business sign-in issues, troubleshoot connection issues to Skype for Business Online, troubleshoot communicating to Skype consumer users and users in other companies using Skype for Business

Who should take this exam?

This exam is designed for candidates looking to demonstrate fundamental knowledge of and basic skills using Microsoft cloud services. The exam can serve as a stepping stone to the Microsoft Certified Solutions Associate (MCSA) exams. It is recommended that candidates become familiar with the concepts and technologies described here by taking relevant training courses. Candidates are expected to have some hands-on experience with Office 365, Microsoft Intune, firewalls, network topologies and devices, and network ports.

More information about exams

Preparing for an exam

We recommend that you review this exam preparation guide in its entirety and familiarise yourself with the resources on this website before you schedule your exam. See the Microsoft Certification exam overview for information about registration, videos of typical exam question formats and other preparation resources. For information on exam policies and scoring, see the Microsoft Certification exam policies and FAQs.

Note

This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format. To help you prepare for this exam, Microsoft recommends that you have hands-on experience with the product and that you use the specified training resources. These training resources do not necessarily cover all of the topics listed in the "Skills measured" section.