Small business consultations with trusted product experts

Book a consultation

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    Select a date and time that is convenient for you
    We’re available Monday-Friday, 5:00 AM to 5:00 PM Pacific.**

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    Free one-on-one appointments for your business
    It’s just you and a product expert in real time by video, chat, or audio call in Microsoft Teams.

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    Get free expert guidance
    We’ll listen to your needs, answer your questions, and provide personalized solutions.

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    We’re with you on the journey
    After we help you find the right business solutions; we’ll be with you through every step of the process including setup and deployment.


No, you can click the link within your consultation email and sign in as a guest through your web browser (only Edge or Chrome are supported at this time). The Microsoft Teams app is recommended for the best experience on a smartphone or tablet.

Yes, you can create a reservation on behalf of someone, but the account holder must be 18 years of age or 19 in some provinces in Canada and be on the consultation in order to continue on with the reservation. Book a consultation.

Currently, we are supporting CA, US, and AU customers. If you reside in one of these regions, please visit the appropriate regional site to book an appointment.

Yes, you will need to do this on your original call with the product expert. They will schedule the follow-up consultation for you.

Yes, our product experts will give you the option to either add items to your cart for you and transact, or walk you through adding items to your own cart. Make an appointment.

No, if you need technical support or have questions related to a product you already own, please visit Microsoft Support for help.

You will have up to 60 minutes with a Microsoft product expert. If you need more time, you can schedule a follow-up during your original call.

No, you have the option to turn your camera off or on at any point during the call.

You can make changes to your consultation by going here. You will need the confirmation number found in your confirmation email.

Yes, captions can be turned on during the conversation. If you require additional accommodations, you can check the accessibility box on the Personal Information page within the booking process.

No, this consultation will not be recorded.

Why shop for your business at Microsoft Store?

Consider us your trusted business advisor. From expert support to free virtual training, we’re here to help.

We are not able to offer this service to residents of Quebec, Canada.

Child is defined as a person under 18 years of age, under 19 years of age in some provinces in Canada, and under 21 years of age in Puerto Rico.