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Microsoft Store Online Trade-in Program

Trade in your used laptop, tablet, phone, or game console and get cash back.

How trade-in works

The Microsoft Store Trade-in Program is powered by Teladvance, a company that specializes in electronics reuse and recycling. You get cash back and your used device gets a new home—or it’s recycled in a responsible way.

More than one sustainable option

There are many ways to responsibly recycle your used device or give it a new life. Trading in is just one option.

Ready for a new device?

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Frequently asked questions

  • The Microsoft Store Trade-in Program powered by Teladvance lets you trade in an eligible used device for cash payment. Just answer a few questions about the brand, model, and condition of your used device. Teladvance provides an appraisal that they believe reflects a fair estimate of your device’s value. Additional trade-in promotions that we may offer from time to time may require the purchase of a new qualifying device from Microsoft Store prior to trade-in. For these promotions, you’ll be asked to upload a proof-of-purchase PDF.

    If you approve of the trade-in value, create a Teladvance account. Then, print the prepaid shipping label and ship your used device to Teladvance. Just be sure to pack your device carefully to ensure safe, damage-free transit. Once your used device is received, inspected, and approved, Teladvance will issue a cash payment to you within 14 days.

    If your used device isn’t eligible for trade-in, you can still recycle it through Microsoft’s recycling resources in your region. Recycled devices are not eligible for cash back.

    Read the full Microsoft Store Trade-in Program terms and conditions.*

  • Teladvance is a U.S.-based company that specializes in consumer electronic trade-ins, IT asset disposition, and reverse logistics. It runs the Microsoft Store Trade-in Program.
  • Once your used device is received, inspected, and approved, Teladvance will issue a cash payment via your choice of PayPal or bank transfer within 14 days.
  • Promotions are limited-time offers that apply only to select devices purchased online at Microsoft Store. To participate, you must purchase a qualifying device first and then proceed with trading in an eligible device. 

    There are some extra steps to participate in trade-in promotions. During the trade-in process for your used device, you’ll need to answer questions about your new device. If your new device qualifies for a trade-in promotion, you’ll be asked to upload a proof-of purchase.

    Your proof of purchase is a PDF version of your order details from Microsoft Store. Once you’ve received a notification that your new device has shipped, follow these steps:

    1. Sign in to your Microsoft account.
    2. Go to Order history.
    3. Locate the order of your new device.
    4. Select Details to view and save the order details as a PDF—this is your proof of purchase.
    5. Go to the Teladvance trade-in page to upload your proof of purchase and get a trade-in value.

    For more help, see the proof-of-purchase steps.

  • You can trade in one eligible used device for each qualifying new device you purchase at Microsoft Store. For example, if you purchase three qualifying new devices from Microsoft Store, you can trade in up to three eligible used devices.
  • For pre-orders, wait to start the trade-in process until your payment method is charged and the new device has shipped. If the trade-in requires you to submit the International Mobile Equipment Identity (IMEI) number of the new device, you’ll need to wait until you receive the new device. See Microsoft Support pages for help with pre-orders.
  • Email customerservice@teladvance.com or call Teladvance at 1-800-351-6864 (8 AM to 5 PM, Central Time).

Why buy from Microsoft Store

We offer free shipping, free returns, and cash for eligible used devices. Plus, if we lower our price on a physical product within 60 days from delivery, we’ll honor a one-time price adjustment.​
  • Price protection: Microsoft Store Price Adjustment: Valid on purchases of qualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes commercial and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See Microsoft Store Price Protection for full terms and full list of eligible retailers.
  • Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.​
  • Trade-in: Available only through the Microsoft Store online in Canada. Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully- functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Applicable return policy applies to each purchase. Promotional items given, or discounted products bought with, a qualifying product are not valid or must be returned if the qualifying product is returned. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.​

    ​Microsoft reserves the right to modify or discontinue offers at any time.

  • †This offer is operated by Teladvance, LLC and is not operated by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance. All trade-ins and reimbursements are subject to Teladvance’s sole discretion and approval. Other terms and conditions may apply.
  • **Offer valid with pre-orders and purchases of Surface Laptop after trade in of qualifying  devices made between May 20, 2024 and June 30, 2024 where the customer submits the online trade-in claim for their used device between May 20, 2024 and June 30, 2024 (the “Promotion Period”), while supplies last. Available only in Microsoft Store online in the United States (including Puerto Rico). To be eligible for trade in, (i) you must own the qualifying device, (ii) device must power on, battery must hold charge and not be required to be plugged in to operate, and device must be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, and include original chargers/accessories and hard drive, and (iii) device cannot be password protected, must not have any modification(s) or have device warranty seal broken. To receive trade in value, you must purchase a Surface Laptop and complete the online trade-in claim during the Promotion Period. Trade in value depends on device type and condition after inspection by Teladvance. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements within 15 days of completing the online trade-in process. All trade-ins are final. See Microsoft Store Trade-in Program for steps and requirements. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Limit of 1 trade-in per new purchase of Surface device per customer. 

    **Offer valid with pre-orders and purchases of Surface Pro after trade in of qualifying Microsoft Surface and Apple devices made between May 20, 2024 and June 30, 2024 where the customer submits the online trade-in claim for their used device between May 20, 2024 and June 30, 2024 (the “Promotion Period”), while supplies last. Available only in Microsoft Store online in Canada. To be eligible for trade in, (i) you must own the qualifying device, (ii) device must power on, battery must hold charge and not be required to be plugged in to operate, and device must be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, and include original chargers/accessories and hard drive, and (iii) device cannot be password protected, must not have any modification(s) or have device warranty seal broken. To receive trade in value, you must purchase a Surface Pro and complete the online trade-in claim during the Promotion Period. Trade in value depends on device type and condition after inspection by Teladvance. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements within 15 days of completing the online trade-in process. All trade-ins are final. See Microsoft Store Trade-in Program for steps and requirements. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Limit of 1 trade-in per new purchase of Surface device per customer. 

    **This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance, LLC. All trade-ins and reimbursements are subject to Teladvance, LLC and sole discretion and approval.