Office 365 frequently asked questions
Q: How do I renew my Office 365 Home or Personal subscription?
A: First, check your auto renewal setting by signing in to www.office.com/myaccount
. Look under “Payment and Billing” to see if automatic renewal is set to "On." If it is, your subscription will renew automatically. If automatic renewal is set to “Off,” go here
and select the Office 365 version you want to renew.
Important note: Make sure that you use the same Microsoft account that you used when setting up your original subscription. Any time you have remaining will automatically be added to your existing subscription. If you use a different Microsoft account, you will be creating a new subscription.
Q: Will I lose any time if I renew early?
A: No.Any additional time will be added to your existing subscription. For example, if you have two months left on your current subscription to Office 365 Home and you buy a 1 year renewal, your subscription will be good for 14 months.
Important note: Make sure you use the same Microsoft account you used when you set up your original subscription. Any time you have remaining will automatically be added to your existing subscription. If you use a different Microsoft account, you will be creating a new subscription.
Q: If I am renewing an existing subscription, do I need to re-download or re-install Office on my devices?
A: No, but if you want to add Office on a new device or deactivate it on a device you already own, you can do so from www.office.com/myaccount
Q: Can I switch from a yearly to a monthly subscription plan when I renew?
A: Yes. You’ll be immediately charged for 1 month of service, which will be added to your remaining subscription. Once your remaining subscription time is over, you’ll be charged monthly.
Q: Can I switch from Office 365 Home to Office 365 Personal when I renew?
A: If you have a subscription to Office 365 Home that has not yet expired and you renew by purchasing Office 365 Personal, your Office 365 Home subscription will immediately switch to Office 365 Personal. You will not lose any subscription time, but you will only be allowed to install Office on as many devices as your new Office 365 Personal subscription allows —1 PC or Mac, plus 1 tablet. As a result, you may be required to deactivate Office 365 on devices that cause you to exceed that limit.
Important note: You will not be provided a refund or extra time when you convert from Office 365 Home to Office 365 Personal before your Office 365 Home subscription has ended. You can choose to wait until your Office 365 Home subscription expires before renewing with Office 365 Personal.
Q: How do I find out how much time I have left on my current subscription?
A: Go to www.office.com/myaccount
and sign in. Look in the Manage account section to see when your current subscription expires or automatically renews.
Q: How do I manage my Office 365 subscription, including payment information and devices?
A: Visit www.office.com/myaccount
to manage your subscription, change payment information, install or remove Office from PCs or Macs, and manage your installations of Office on other devices.
Q: What happens if I buy or renew multiple Office 365 subscriptions using the same Microsoft account?
A: Your Microsoft account can have only one subscription associated with it. If you use the same Microsoft account to buy or renew multiple Office 365 subscriptions before each one has expired, you will add the cumulative time to your subscription, up to a maximum of 5 years. Note that doing so does not increase the number of devices that you can install Office on or increase the amount of online storage that is available with the subscription.
Q: What happens if my subscription ends and I haven’t renewed yet?
A: If auto-renew is not enabled for your subscription, as the expiration date approaches, you will receive notifications in the Office applications and via email, alerting you to the upcoming expiration. If you choose to let your subscription expire, the Office software applications enter read-only mode, which means that you can view or print existing documents, but you can’t edit them or create new ones. To return to full Office functionality, you can purchase a new version of Office at www.office.com/myaccount
. You could also use Office Online for free for basic editing.
Q: If my subscription is set to automatically renew, will I be notified before I’m charged?
A: If you have a yearly subscription, you’ll get an email from us before you’re charged. If you have a monthly subscription, your payment will be automatically debited each month, and you will not be notified in advance. You can change your payment method or cancel your subscription at any time by signing in to www.office.com/myaccount
with the Microsoft account you used to set up the subscription.
Q: What do I do if I need help?
A: Just call us at 1-877-696-7786. We’re happy to help with renewal, download, installation and more.
Office 365 Renewal
Renew your Office 365 subscription with ease at Microsoft. Get access to always-updated software, including Word, Excel, PowerPoint, and Outlook, that's optimized across your devices -- you can get anywhere access to your stuff and do more on the go.
Whether you need to create professional documents for work, school, or personal use, Microsoft has the tools to help. When you renew your Office 365 subscription, you'll get the full Microsoft Office experience, including Office 2016 for PC and Mac. With your favorite Office applications, like Word, PowerPoint, and Excel, plus 1TB of OneDrive cloud storage and every new upgrade included, you'll always have the most up-to-date versions of applications as soon as they're available. To help you stay connected, your Office 365 renewal also gives you 60 minutes of Skype calling per month. And with expert Office technical support from Microsoft Answer Desk included, you can get the help you need when you need it.
Best of all, renewing Office 365 is a snap. With the option to renew your Office 365 subscription monthly or annually, finding the right solution for the way you work is simple. And because Office 365 renewal notices are sent via email, we make it easy to know when it's time to renew your subscription. Of course, you can always sign into your Microsoft account to see how much time is left on your subscription and renew when it suits you best. If you have trouble renewing, our Microsoft help team members are always here to help.