Personal online appointments with our product experts

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    Pick a date and time that’s best for you
    We’re available Monday – Friday 5 AM – 5 PM PT.**

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    Free personal assistance
    It’s just you and a product expert in real time.

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    Get expert guidance
    We'll pair you with a Microsoft Store Associate who can answer your product questions.

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    Connect with us
    We’re available to help you one-on-one by video, chat, or audio call.


No, you can click the link within your appointment email and sign in as a guest through your web browser (only Edge or Chrome are supported at this time). The Microsoft Teams app is recommended for the best experience on a smartphone or tablet.

Yes, you can create a reservation on behalf of someone, but the account holder must be 18 years or older and be on the appointment in order to continue on with the reservation.

Currently, we are supporting CA, US, and AU customers. If you reside in one of these regions, please visit the appropriate regional site to book an appointment.

Yes, but you will need to do this on your original call with the product expert. They will schedule the follow-up appointment for you.

Yes, our product experts will give you the option to either add items to your cart for you and complete the transaction, or walk you through adding items to your own cart.

No, this appointment is for personal shopping assistance. If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.

You will have up to 30 minutes with a Microsoft Store product expert. If you need more time, you can schedule a follow-up during your original call.

No, you have the option to turn your camera off or on at any point during the call.

You can make changes to your appointment by going here. You will need the confirmation number found in your confirmation email.

Yes, captions can be turned on during the conversation. If you require additional accommodations, you can check the accessibility box on the Personal Information page within the booking process.

You will have a choice at the beginning of the session to be recorded. You have the option to opt out of being recorded.

Our product experts can help you with any item we sell at Microsoft Store. You can ask about Surface devices, other PCs and tablets, accessories, Microsoft 365 plans, gaming products, including Xbox and PC, VR and mixed-reality experiences, Windows, and more.

The Microsoft Store Promise

Microsoft Store offers world-class customer support and guidance, ensuring that our customers find the best devices, games, apps, software, and resources for their personal and professional needs. Learn more >

Microsoft Store offers free personal shopping assistance by video, audio call, or chat. Book an online appointment with a product expert for guidance, recommendations, and help placing orders. We can help with all things Surface, Microsoft 365, Xbox, Windows PCs, gaming, and more. Schedule a personal shopping appointment time that is convenient for you, as our associates are available Monday - Friday.

*Available with eligible purchases made at Microsoft Store in the United States (including Puerto Rico) and Canada from October 1, 2021 through December 31, 2021; purchases can be returned through January 31, 2022. Items can be returned by contacting online Customer Service by chat or phone at 1-877-696-7786. Available with consumer purchases only. Not available for purchases made by any business, commercial, or reseller customers. The Microsoft Store standard return policy applies to extended holiday returns. Please see the Microsoft Terms of Sale for more information. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.

**Child is defined as a person under 18 years of age, under 19 years of age in some provinces in Canada, and under 21 years of age in Puerto Rico.

We are not able to offer this service to residents of Quebec, Canada.