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The Microsoft Store Promise for Surface

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Your Surface destination

From free shipping and extended free returns to flexible financing and remote learning options, Microsoft Store will help you get the most from your new Surface.

Fast, free shipping

Get your order with free shipping, no minimum purchase required.

Free returns

Return almost any product in like-new condition in its original packaging within 30 days. Get up to 60 days for Surface devices.*

Instant software downloads

Install most apps and software, like Microsoft 365, Windows, and Xbox games, via digital download.

Questions? We’ve got answers.

Get one-on-one support any time via chat or phone, or find answers fast with common FAQs.

Expert help when you need it

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Get personal help with your shopping

Book a free online appointment with a Microsoft Store associate who’ll help you compare, choose, and even order the right computer, Microsoft 365 plan, gaming products, and more.

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Free virtual workshops and trainings

Improve your skills for working and studying anywhere with free online classes and trainings led by Microsoft Store associates. We can help you optimize your at-home setup, share advice on how to use Teams, and engage students of all ages in interactive learning.

Special pricing, offers, and discounts

Flexible financing for Surface devices

Surface All Access for Business gives you the access to the Microsoft Surface products you need to efficiently run your business at a price that fits your budget.
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A student uses a Surface device to edit PowerPoint slides.

Savings for students

Microsoft Store empowers K-12 and higher education students, faculty, and parents with an education discount up to 10% off select products.
A person uses a Surface device to work at home.

Business solutions for your needs

Get the right software and devices for your business or school. For questions and special business pricing, call 877-345-2661 or request a quote.
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Microsoft Complete protection plan

Stay covered with Microsoft Complete for up to 4 years. Work and play worry-free with extended protection and support for your device including accidental damage coverage for up to 4 years.
  • *Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
  • Offer valid on purchases of Surface devices made at Microsoft Store in select markets within 60 days from purchase (“Offer Period”). Excludes Surface Hub.Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support with order number and any other information requested by the Microsoft Store Sales representative for price adjustment. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 3 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.