Tech support


Call 1-800-MICROSOFT (1-800-642-7676) for in-person technical product support.


Xbox support


Windows technical support


Microsoft Office technical support


Lumia Phone Support


Repairs

Xbox repairs

Other repairs

At a Microsoft Store retail location

By phone (Complete subscription required)

  • Call 1-877-696-7786

Status of my repair

  • For Signature PCs being repaired as part of a Microsoft Complete Extended Service Plan
    • Call (877) 696-7786
    • NOTE: Assure and Complete Extended Service Plans for PCs with Microsoft Signature are available at Microsoft Store Full Line retail locations at this time
  • For Signature PCs being repaired by a PC manufacturer under their standard warranty, please contact the manufacturer for repair status:
  • Xbox Repair Status

Assure and Complete extended service plan

Information on Assure Extended Service Plans for Microsoft Signature PC, Windows Phone, and Surface.

  • NOTE: Assure and Complete Extended Service Plans are available at Microsoft Store Full Line retail locations
  • I need a repair
    • To begin a repair at a Microsoft Store retail location, please schedule an appointment with the Microsoft Answer Desk
  • To create a repair by phone
    • Dial 1-877-MY-MS-STORE (1-877-696-7786)
  • Assure Extended Service Plan Terms & Conditions for Microsoft Signature PC, Windows Phone, and Surface

Windows phone & device support

NOTE: Windows phones are currently sold only at Microsoft Store retail locations.

For support on Windows phones and devices purchased at Microsoft Store retail locations, please contact your phone mobile operator (for example, Rogers). They will be able to provide support on specific questions and to provide instructions on how to use and troubleshoot your Windows phone.

Mobile Operator Contact Information

Windows Phone Help site.


Windows Support


Office Support