Using Microsoft Store


Microsoft Store allows you to purchase the entire range of Microsoft products – software and hardware – from a name you can trust.

In addition to providing a place to buy Microsoft products, Microsoft Store allows you to view your order history, keep shipping and billing information for future purchases, save product keys for downloaded software, and re-download software that you have purchased.


Browser requirements

For the best experience:

  • Use a browser compatible with Internet Explorer 6 or higher
  • Enable JavaScript and cookies

Whatever browser you use, it needs to have JavaScript and cookies enabled in order for you to sign in and make purchases. If you don't have JavaScript or cookies enabled, when you attempt to sign in with your Microsoft account, you'll see an error message. Please consult the documentation for your browser to see how to enable JavaScript and cookies.


Signing in

You can browse and add items to you shopping cart without signing in. At the time you make a purchase, you'll be asked to sign-in with your existing Microsoft account or sign-up for a new Microsoft account. You'll then use your Microsoft account to sign in when you return to the Store to shop or check your account information.

The information you choose to keep in your Account on Microsoft Store can be used for making future orders. For more details about how Microsoft helps protect your privacy, please see the Microsoft Online Privacy Statement.

Note: If you lose your password, click "Can’t access your account?" at the sign-in prompt to reset your password.


Multiple Microsoft accounts

You can have multiple Microsoft Store accounts if you sign in with different Microsoft account credentials, but information is not shared across accounts. For example if you sign in with one e-mail address, that information is not available to you if sign out and sign in with a different e-mail address.


Selecting 32- vs. 64-Bit products

Determine whether you need 32- or 64-bit software

If you are using Windows XP

  1. Click Start, right-click My Computer, and then click Properties.
  2. On the General tab, look for the System type:

    32-bit computers will show "x86"

    64-bit computers will show "x64"

If you are using Windows 7 or Windows Vista

  1. Click Start, right-click My Computer, and then click Properties.
  2. Under the System section, look for the System type: 32-bit Operating System or 64-bit Operating System

If you are using Windows 8 or Windows 8.1

  1. Swipe in from the right edge of the screen and tap Settings > Change PC settings > PC and devices > PC info
    (If you're using a mouse: Point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings > Change PC settings > PC and devices > PC info)
  2. System Type will be "64-bit Operating System" if you’re using a 64-bit operating system
  3. System Type will be "32-bit Operating System" if you’re using a 32-bit operating system

To learn more about 32- and 64-bit, see What's the difference between 32- and 64-bit versions of Windows.


Using the shopping cart

To purchase items using the Shopping Cart:

  1. Find an item you want to purchase.
  2. Click the ADD TO CART button.
  3. You can continue adding items to your Shopping Cart if you want to.
  4. When you are finished adding items to your Shopping Cart, click the Checkout button.
  5. Follow the instructions on the checkout pages.

To modify your order in the Shopping Cart or during the checkout process:

  • To remove an item, click the REMOVE link below the item
  • To purchase multiple quantities of the same item, select the number in the Quantity drop-down box

Social networking

Find a great deal worth sharing? Share Microsoft Store products with your friends & family through e-mail, Twitter, and Facebook.

  1. Select a product you want to share.
  2. Select the appropriate icon on the left side of the product page.
  3. You can email a link, or post the link on your Facebook or Twitter page.