Microsoft Complete Extended Service Plan

Surface Pro in laptop mode with start screen, facing right and a security protection icon in the background.Surface Pro in laptop mode with start screen, facing right and a security protection icon in the background.Surface Pro in laptop mode with start screen, facing right and a security protection icon in the background.Surface Pro in laptop mode with start screen, facing right and a security protection icon in the background.Surface Pro in laptop mode with start screen, facing right and a security protection icon in the background.

Protect your investment and stay productive. Get up to four years extended coverage, accident protection, and expert support for your company’s Surface devices.1

Find a business reseller to discuss pricing options for your organization

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Protect your investment

Extend the life of your Surface

Protect your investment to keep your Surface working for you. Microsoft Complete extends your device coverage for hardware defects or malfunctions up to four years. Have an issue? We make it easy with quick shipping options to minimize downtime.

Protect your device

Accidents happen. With Microsoft Complete, you get three or four years of accidental damage protection — even from drops and spills. Microsoft Complete provides solutions and tools to keep your secure business information safe.

Get expert help

No one knows your Surface better than Microsoft. Get expert technical support from anywhere to help you get the most out of your Surface.

Stay productive

At Microsoft, we know how much your time matters. Microsoft Complete helps get you set up and loving your device. If anything happens, we get you going right away.


Man types on a Surface Pro in Cobalt while seated in an airport.Man types on a Surface Pro in Cobalt while seated in an airport.Man types on a Surface Pro in Cobalt while seated in an airport.Man types on a Surface Pro in Cobalt while seated in an airport.

Exclusively with Complete for Enterprise

Complete for Enterprise supports your unique business needs with a scalable and efficient service and you get:


  • • Claims sharing across your organization. We know that some employees are more careful with devices that others. Your accidental damage claims are grouped together so you can spend less time managing claims and more time on what matters.
  • • Access to a separate group of claims, equal to 1% of total devices purchased. Retain your non-bootable devices and receive replacement devices with advanced exchange.
  • • Live online or onsite training designed with your organization in mind. Content is customizable and schedules are flexible so you can train the right teams at the right time.
  • • Deployment support from the Onboarding Desk. You'll have access to deployment material to share internally, along with assistance in registering your devices and coordinating your training.
Three young boys in their school uniforms huddled around a Surface Pro looking very interested.Three young boys in their school uniforms huddled around a Surface Pro looking very interested.Three young boys in their school uniforms huddled around a Surface Pro looking very interested.Three young boys in their school uniforms huddled around a Surface Pro looking very interested.

Exclusively with Complete for Education

Benefits include:



  • • Claims sharing across your institution. Whether it's a school district, department, or classroom – we’ve got you covered. Your accidental damage claims are grouped together so you can spend less time managing claims and more time on what matters, using your Surface to learn.
  • • The Onboarding Desk to help you get up and running smoothly. You'll have access to our Smart Start resources – custom content for your institution on how to use your Surface device and Windows 10, along with how to submit a claim and other FAQs.
  • • Live online or onsite training designed with your institution in mind. You'll walk away from this training feeling more confident and comfortable with your new Surface.

Compare service plans

Explore five available device service plans below.
Standard Extended Hardware Service Plan Microsoft Complete for Business Microsoft Complete for Enterprise Microsoft Complete for Education
Plan Basics
Warranty CoverageIncludedWith purchaseWith purchaseWith purchase of 250 or more devicesWith purchase of an EDU-qualified device
Plan LengthVaries by country (1-2 years)3 or 4 years3 or 4 years3 years3 years
ActivationActivated from day device is received by customerCan add up to 45 days from date of purchaseCan add up to 45 days from date of purchaseTime of device purchaseCan add up to 45 days from date of purchase
Exchange Timeline (business days)5-8 (varies by country)3-5 (varies by country)3-5 (varies by country)3-5 (varies by country)3-5 (varies by country)
Hardware service
Manufacturing defects for your surface devices including battery life
Accidental damage protection
Coverage for drops, spills, power surges, ETC.Feature not AvailableFeature not Available
Support for your business
Surface set-up support90 days90 days3-4 years3 years3 years
Onboarding experienceFeature not AvailableFeature not AvailableFeature not Available
Teacher trainingFeature not AvailableFeature not AvailableFeature not AvailableFeature not Available
Surface data eraser toolFeature not Available
Device replacement
Prepaid shipping
Advanced exchangeFeature not Available
Microsoft store exchangeFeature not AvailableFeature not Available
Account-level management
Accidental damage claims poolFeature not AvailableFeature not AvailableFeature not Available200% of devices purchased100% of devices purchased
1% non-bootable device allowanceFeature not AvailableFeature not AvailableFeature not AvailableFeature not Available

Absolute Data & Device Security

Absolute Data & Device Security (sold separately) allows your organization to persistently track and protect all of your endpoints from a single cloud-based console. In the event of loss or theft, Absolute Data & Device Security can help track and recover your devices. You can remotely manage and protect Surface to ensure and prove that endpoint IT compliance processes are properly implemented and enforced.

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1 Terms and conditions apply; see full agreement here.