Microsoft Surface Warranty & Protection Plans
A range of Microsoft Protection Plans enable your organization to hit the ground running when you deploy Surface, and help you to stay productive when issues arise.





Protect your investment in Surface
Every Surface comes with a warranty. To maximize your Surface investment, extend your warranty protection; and avoid unplanned expenses.
Warranty Information
For your peace of mind, every Surface comes with a minimum of 1-year Microsoft Hardware Limited Warranty.1 Your warranty coverage includes mechanical breakdown,2 advanced exchange service,3 technical support7 (90 days of software and one year of hardware telephone support), and prepaid return shipment. Your Surface protection starts on the day of purchase. To maximize the life of your Surface investment, you can extend and expand coverage by choosing a plan that fits your needs and your expected lifecycle on your device.
Microsoft Protection Plans go beyond your Surface warranty
Maximize your Surface investments by protecting your devices with extended coverage and services that help you with every stage of support you might need for your Surface devices, from deployment to replacement.




Protect
Safeguard your Surface investment.




Secure
More control over your security.




Respond
Get teams back up and running quickly.




Support
Access to resources when you need them.
- Mechanical breakdown – Cover your devices against unintended mechanical failure.2
- Accidental Damage – Cover your device against damage caused by accidents, including cracked screens, spills, and power surges.2
- Drive Retention – Retain the SSD from your device during a service event, empowering you with more control over your security. You will receive an exchange device which includes a new SSD, and there will be no fee when you return the damaged device without its original SSD.6
- Advanced Exchange3 – A replacement device will be shipped to your premises before you return the defective device.
- Next Business Day Replacement4 – A replacement device will be delivered to your company by the next business day.
Compare Microsoft Protection Plans
When you purchase a Surface device, you have the option to purchase one of our Microsoft Protection Plans that is right for your business.
Find out more about Surface
Choose the right Surface devices and protection plans for your business, or find out more about the difference Surface can make for your employees and your organization.




Ready to buy Surface devices?
Contact a Microsoft authorized reseller for pricing on devices and protection plans. Resellers will also help you deploy and manage Surface for your business.




Surface is designed for hybrid work
Find hybrid work solutions for your employees wherever they work. Stay secure and get it all done with Surface devices.
Designed for the modern workplace
The Surface for Business portfolio delivers experiences employees love with the choice and flexibility they need to work on their terms.
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IT Pro resources
Learn how to plan, deploy, and manage Microsoft Surface and Surface Hub devices.
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sign up- 1 Without prejudice to any legal (statutory) rights to which you may be entitled under your local law, Microsoft Limited Hardware Warranty covers your device for one year from the date of original purchase from Microsoft or an authorized reseller. Restrictions apply. Please refer to Microsoft Limited Hardware Warranty & Agreement.
- 2 Additional extended coverage for mechanical breakdown and accidental damage from handling is available through the purchase of Microsoft protection plans. If the plan provides additional Mechanical Breakdown coverage, that coverage begins upon expiration of the manufacturer’s original warranty and continues for the remainder of the term shown on the Holder’s Proof of Purchase. Accidental damage from handling begins immediately upon purchase. Restrictions apply, for all Protection Plans, please reference the terms and conditions for the limit of liability and the applicable exclusions of the Protection Plan.
- 3 Advanced Exchange Service is available at no additional charge with the Microsoft Limited Hardware Warranty for the following business devices: Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Laptop Go, Surface Laptop Go 2, Surface Go 2, Surface Go 3, Surface Book 3, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro X, Surface Pro 9, and Surface Laptop Studio. Advanced Exchange is only available in supported markets. Restrictions apply. See Surface for Business warranty page for AES terms and conditions and list of supported markets.
- 4 Next Business Day Replacement claims authorization must be fulfilled prior to the applicable cut-off period to benefit from this service. In addition, the Next Day Business Replacement service is only valid from Monday through Friday, excluding standard public holidays.
- 5 Next Business Day service is available for Surface Duo 2 only. Restrictions apply. See Surface for Business warranty page and next business day terms and conditions of supported markets.
- 6 Drive (SSD) Retention is only available on Microsoft Surface devices in which the SSD is marketed as removable per the Technical Specifications sheet on the Product Description Page. SSD is only removable by skilled technicians following Microsoft’s instructions. Microsoft is not liable for any damage sustained. Further, any resulting damage will not be covered under the Microsoft Limited Hardware warranty or Protection Plans.
- 7 With your purchase of a Surface device or any of the Microsoft protection plans, you also receive telephone support at no additional cost during local business hours.
- In AB & BC: coverage is provided and administered by Microsoft Corporation. In all other provinces and territories, coverage is provided by Northcoast Solutions of Canada, ULC, 2200 HSBC Building, 885 West Georgia Street, Vancouver, British Columbia V6C 3E8 and administered by Microsoft. Northcoast Solutions of Canada, ULC is not affiliated with any manufacturer. For notice concerning the Quebec legal warranty visit https://support.microsoft.com/help/4040687/info-about-warranties-extended-service-plans-and-terms-conditions.
- Microsoft Protection Plans must be purchased for the device within 45 days of the original device purchase.
- For all Protection Plans, please reference the T&Cs for the limit of liability and the applicable exclusions of the Protection Plan.
- Microsoft Extended Hardware Service, Microsoft Extended Hardware Service Plus, Microsoft Complete for Business, and Microsoft Complete for Business Plus – These Protection Plans are classified as a service contract per local regulations.
- Standard CANADA Obligor/Administrator disclosure block statement: “This information is provided for summary purposes only. Terms and conditions apply; visit here to review the Extended Hardware Service, Extended Hardware Service Plus, Complete for Business, and Complete for Business Plus service contract for full details regarding how coverage works.”