Enhance employee productivity
Give your frontline employees easy access to intelligent insights on how to best serve your customers.
Know customers better
Get a 360-degree view of your customers to predict their needs and optimize the customer experience.
Improve collaboration and consistency
Get marketing, sales, and service teams on the same page through a single, easy-to-reference dashboard.
Gather customer insights
Connect disparate data silos for a comprehensive look at your customers—collecting customer insights and interactions in one place.
- Enable any employee to get predictive insights without relying on a team of data scientists
- Let employees embed customer insights into the app of their choice
Create rich visualizations that illustrate your customer’s engagement and user journey in one easy-to-reference dashboard. No need to sort through numerous disparate data silos.
- Enable any employee to prepare and visualize data with ease
Analyze your customer’s demographics, purchase history, and interactions to deliver and fine-tune relevant offers and content using customer intelligence and built-in predictive analytics.
- Deliver personalized, relevant customer content
- Better target your marketing resources by identifying the correct customer opportunities
Strengthen your customer relationships by tracking interactions to quickly identify at-risk customers and effectively focus resources on them.
- Manage every data point from individual customers in real time
Target audiences with customer intelligence
Identify hidden opportunities to efficiently target your marketing resources by customer needs, interests, and demographics.
- Cross-sell and upsell with predictive analytics
- Tailor experiences on the spot to increase satisfaction
Tailor and extend Dynamics 365 across your business
Add prebuilt applications
Do even more with Dynamics 365 for Customer Insights using AppSource. Enhance your customer intelligence and analytics by integrating add-on applications from Microsoft and our partners.BROWSE APPSOURCE
Customize your applications
Do more with your Dynamics 365 data. Easily create custom applications that connect with Dynamics 365 to solve your exact business needs—with little to no additional code development.LEARN MORE