Winning loyalty and share of wallet in financial services
The new battle plan for customer service is ‘blended intelligence’ – a way to create memorable authentic customer experiences that combine the best of tech with the best of human interaction. Problem is, in financial services, it doesn’t exist. You have to create your own blend. Here’s how Dynamics 365 can help.
The fight for differentiation and loyalty in financial services isn’t new. But your enemies are.
The blended intelligence advantage
It’s not about humans. It’s not about bots. It’s both.TELL ME MORE
When customers really need to talk to a human.FIND OUT WHEN
Why ‘search and find’ is the top new skill for customer service.FIND OUT WHY
Financial products are important and complex. No wonder customers switch off.WHAT YOU CAN DO
The things your Customer Service team could do with single customer view.FIND OUT MORE
Customer services is going social and what you need to do about it.FIND OUT MORE
Take Customer Service from cost-centre to revenue stream with the right tech.FIND OUT MORE
Efficiency is still top of the agenda with blended intelligenceFIND OUT WHY
Digital transformation for customer services
Blended intelligence represents an ambitious but achievable goal for Customer Service and CX leaders in financial services.DOWNLOAD THE PLAYBOOK
Drive digital transformation with a new approach
Drive business results by connecting people, products, services and data with next-generation, multi-channel applications from Dynamics 365.FIND OUT MORE