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Sales CRM

Sales CRM solution by Microsoft Dynamics provides a complete and intuitive solution that can help your sales force to be more productive so they can focus on what's most important—delivering amazing customer experiences.

Increase sales productivity


Marry content and commerce

Customer Driven | CRM launch event

Watch the recent event on demand and hear from a panel of experts including Rolls-Royce on how digital is transforming customer engagement.

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Stay focused and build trust.

Your customers are better informed making buying decisions before you can even engage with them. Your sales team must adapt to the new customer journey – building deeper relationships with customers and personalising every interaction.

With the intelligent sales capabilities of Microsoft Dynamics CRM, your sales force can sell more effectively. By providing the essential insight, guidance and tools that salespeople need, you can focus on the right customers and priorities, get deals faster by collaborating with colleagues and build a trusted relationship with customers by engaging them in a more personalised and relevant way.

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Accounts and opportunities

Help increase sales productivity and spend more time with customers

Familiar, intuitive business solutions, like immersive Excel, embedded OneNote, and Microsoft Dynamics CRM for Outlook, can help you increase sales productivity. Increase visibility and productivity with channels by using a partner portal to manage opportunities, communications and resources. Improve execution by guiding sales reps toward desired outcomes with contextual recommended next steps. With our CRM solution for sales you can gain visibility into past and planned customer interactions and activities across marketing, sales, and service.

Learn how to smash your quotaChat with an agent

Customer insights

Deepen customer relationships with relevance

Get deals faster by using social media to identify and act on buying signals, and automatically create sales leads and opportunities based on social posts, using Microsoft Social Engagement CRM solution. Increase response rates by reaching out to new contacts through mutual connections, and empower your sales force to zero in on the right customers with the right message using accurate, real-time company and contact data, news, and events from Insights, powered by InsideView. 

See how to target and engage customers with Microsoft Dynamics CRM Insights, powered by InsideView

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Planning and management

Lead your sales teams with confidence       

Gain strategic advantage with real-time customer and competitive intelligence. Our Sales CRM solution enhances visibility and enables better decision-making with sales reports, interactive charts, and dashboards. Ease on-boarding and align sales behaviour with best practices by using business process management and interactive help and documentation. 

See why Microsoft is a leader in sales force automation (SFA)

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Collaborative selling

Sell more when you work like a network

Create winning proposals and presentations as a team with document management, real-time co-authoring, and sharing. Harness the collective wisdom of the entire organisation by discovering and sharing ideas about customers via Yammer. Reach experts throughout the organisation with contextual presence, IM, voice, video, and online meetings via Skype for Business.       

Download our free e-book, and learn the ABCs of modern sales

Mobile sales

Access your sales office - wherever, whenever

Make every second count and increase sales productivity by enabling sales reps to work seamlessly on the go across tablets and phones, guided by business process. Our Sales CRM solution optimised for mobile helps you quickly manage the data using intuitive natural language voice commands to create new records, schedule meetings, set reminders, and find information. Work anywhere, anytime with an intuitive, familiar CRM solution for sales that provides seamless support offline and online.

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Learn how to improve your sales team performance

Sales analytics

Use sales analytics to see your sales data in a whole new way 

Track data for the overall business in one place, and monitor progress against key performance indicators (KPIs). Robust sales analytics in Microsoft Dynamics CRM for Sales allow you to drill through to underlying reports to explore and discover new insights. Ask questions and interact with data in new ways, with natural language query.



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Read about the 5 key principles of analytics proficiency

Explore our other solutions

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Marketing

Engage customers one to one across channels, build your sales pipeline, and demonstrate the impact of your marketing investments—in real time.

CRM for Service Industries
Service

Earn customers for life through cross-channel service, increased agent productivity, and adaptive service models.

Social CRM
Social

Find social insights about your brand, products, and services to gain a true understanding of sentiment about your business.

Increase your sales performance

According to CSO Insights research, only 8.6% of 1,500 global sales execs reported meeting or exceeding their sales expectations. Take our free interactive test and we’ll give you specific recommendations on how you can build a higher-performing sales team.

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Deliver amazing customer experiences for less

Prices start at £ 31.20/user/month

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Help and support

Resources for customers

Not a customer yet? We have your back.
The right Microsoft Dynamics support plan can help you get the most out of your solution and transform your software from great to exceptional. 

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Microsoft Dynamics CRM help and support