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Microsoft Dynamics Online support

We've got your back

Microsoft Dynamics provides a superb level of support to our customers in the cloud. We provide flexible, industry-leading support, services and resources that enable users to quickly address technical issues, deepen their professional expertise and maximise return on investment (ROI). Microsoft Dynamics Online Services support lets you choose a plan that best meets your business needs and gets you back to work faster whenever issues arise.

  • Advisory Services
  • Proactive Services
  • Unlimited technical support
  • Service delivery manager
  • 24x7
  • E-learning
  • Deliverability Services
  • Service dashboard
NoteThese benefits are available to Microsoft Dynamics Online customers who subscribe through the Microsoft online services environment, which includes support for Microsoft Dynamics CRM Online, Microsoft Dynamics Marketing, Microsoft Social Engagement, and Parature, from Microsoft. Learn more about availability of the Microsoft Dynamics Online products and support plans by geography.

Microsoft Dynamics Online Services support options

FeaturesSubscription*
Datasheet
Enhanced support**
Dynamics CRM Online only
Datasheet
Professional Direct support
Datasheet
Premier support
Learn about Premier
Community ForumsXXXX
Service DashboardXXXX
Web and Phone Support Incident SubmissionXXXX
Access to Self-Help Customer PortalsXXXX
Unlimited Break/Fix IncidentsXXXX
24x7 SupportXX
Fastest Response TimeNext Business Day< 2 hours< 1 hour< 1 hour

Deliverability Services

Microsoft Dynamics Marketing only
XXXX

Lifecycle Services

Microsoft Dynamics AX only
XXX
Unlimited Online TrainingGet Started and Self-Help ResourcesXXX
Technical Account ManagementPooledAssigned
Priority HandlingXX
Escalation Phone LineXX
Advisory SupportLimitedFull
Monthly ReviewXX
Proactive ServicesLimitedX
Cloud Service Dependency MappingX
Major Incident Response PlanningX
Remote Diagnostics and ReportingX
MentoringX
Onsite ServicesX

*Default benefit for Microsoft Dynamics CRM Online trial and paid customers

**Available for Microsoft Dynamics CRM Online, Microsoft Dynamics Marketing, Microsoft Social Engagement, and Parature, from Microsoft