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Business Solutions for Public Sector

The most successful public organisations and governments are powered by passionate individuals who are fully empowered to make a difference. In an environment where everyone is asked to achieve more with less, they need the right public sector solutions to reduce costs, deliver a better service, and make government or organization leaner and more responsive. Employees need to be able to share information across different departments to ensure the outcomes that citizens demand while spending less and achieving more.

Two government employees discussing how to improve customer service in public sector

A complete end-to-end public sector business solutions

Citizen relationship management solutions brings the power of customer relationship management (CRM) to government agencies. With public sector CRM software, small and large governmental agencies can improve customer service in the public sector by tracking and managing their constituents online. At the same time, public sector ERP software can help you increase cost efficiency, allow you to securely manage data, and offer you convenient services and transactions around the clock.

These two public sector solutions can be combined and tailored to your organisational needs to help build connections and increase citizen satisfaction. Learn how Microsoft Digital Citizen Management can help you spend less and achieve more.

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Central government

In the current economic environment, it is essential to reduce costs. With Microsoft Dynamics business solutions for public sector, central governments can provide better services to citizens faster and more cost-effectively. With increased visibility and accountability, your employees can be more proactive and deliver outstanding service. Our advanced public sector software helps government organisations at all levels, including government administration, public services, public safety, justice, defense, and health and human services, to achieve more with less.

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A woman working for local government using public sector business solution software for government

Public safety and national security

Ability to react quickly and efficiently is critical for public safety and national security organisations, such as police and fire departments. With our agile, integrated public sector solution you can achieve more with less by improving coordination between programs and agencies, and streamline public safety management to track offenders, manage incidents, investigate crimes, and respond to emergencies.

Whether behind a desk or in the field, with Microsoft Dynamics you can handle more efficiently areas such as, case management, emergency and disaster response, crime prevention, and asset/fleet management.

Learn more about public safety and justice solutions using Microsoft DynamicsFind a public sector partner

Local government

Local governments and administrations, such as city and county councils, face the challenge of shrinking financial resources and growing expectations of better, responsive citizen service. To reduce costs while delivering improved service, they need new tools to promote citizen engagement and responsiveness.

 Our integrated case management solution can support a variety of cases and correspondence between departments and organisations with a consistent view of information—regardless of where it is stored—and well-defined processes that guide workers through tasks at each stage of the case life cycle.

 Our easy-to-use CRM software with a streamlined interface helps to improve public sector customer service and simplify important tasks, such as citizen engagement, field inspections, permitting, licensing, and call centre management.

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With Microsoft Dynamics business solutions for healthcare, you can improve patient experience by managing expanding caseloads, monitor delivery of care, and track client, patient, and program outcomes more efficiently—whether in the office or in the field. With our integrated care service solution your employees can be more proactive and communicate better with other departments and organisations. Microsoft Dynamics public sector solution helps health organisations at all levels, including healthcare providers, health and human services, and health plans, to do more with less.

Watch the video on the right hand side and see how patients can experience a far better service when deploying a Microsoft Patient care solution. For more information and the second part of the video:

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Educational institutions, such as universities and schools, need to control and reduce costs, while still deliver high-quality service and preserving programs. They also need to recruit high performing students, while retaining a steady—or growing—number of students with fewer resources and staff.

Integrated public sector accounting software and business solutions built on Microsoft Dynamics can help you gain deeper insight into corporate and alumni relations, admissions and enrolment, facilities and asset management, recruiting and staffing, student and teacher performance, and more. This insight allows you modernise your business processes and legacy systems to help lower costs, improve productivity and better recruit and retain students. Microsoft Dynamics solutions for education provide the flexibility of deployment choice—on-premises or in the cloud.

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female teacher using public sector business software to support more students

UK general elections report social media and government

2015 UK General Election

The 2015 UK General Election was without doubt the closest run content in recent memory if polling throughout campaigns was to be believed. With the Labour and Conservative parties almost neck-and-neck leading up to election day, the Liberal Democrats on rocky ground throughout and UKIP and the SNP making significant gains, a hung parliament was always the sage bet in such a tight race.

All parties could have benefited from the crucial information Social Engagement provided, be it spotting where their voice was being lost online and putting more resources into a particular platform, identifying geographical locations where discussion was rife and targeting those specific seats or simply analysing keywords and sentiment from voters in order to strengthen their message.

Let's take a look back at one of the most fiercely contested elections in recent times through the lens of Microsoft Social Engagement. 

View the full General Election social engagement snapshot report

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