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Business Solutions for Retail

Microsoft Dynamics for Retail is a modern, unified retail software solution that reduces complexity for retailers, freeing them to focus on connecting with customers and empowering their employees across all channels. It allows you to deliver a complete shopping experience that is personal, seamless, and differentiated.

Microsoft Dynamics for Retail

A dynamic retail software solution

Microsoft Dynamics CRM and ERP solutions for retail provide you customer engagement capabilities, including retail store operations, channel management, order management, marketing and customer care, and business intelligence. Our retail shop software offers as well important back office capabilities, like procurement and financials, in an end-to-end retail management solution delivering full visibility across the entire business.

Modern point of sale

Customers shop on their terms
Today's customers live in a connected world and are well informed when making a purchase—before they even walk into a store. In a time when customers are shopping on their terms, retailers need to find ways to better serve and provide them with amazing in-store experiences! To best engage customers, you must empower your employees to provide excellent customer service. This is where point of sale (POS) retail software solutions can help your team to become an even greater point of service. With the rich clienteling capabilities in Microsoft Dynamics’ modern retail POS solution, you can connect with your customers in new and meaningful ways.

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Engage connected customers
Customers are connected and informed and want shopping choices. They want the option of going to a physical store, browsing on a tablet at home, or shopping on-the-go using a smartphone. E-commerce and social features in Microsoft Dynamics retail software provide today's retailers with an opportunity to engage and connect with customers through an omni-channel shopping experience. Our retail ecommerce software system allows you to easily connect with friends and followers and can gather purchasing intentions and preferences on Facebook, Twitter, and Pinterest.


Omni-channel is all about being connected to those channels where your customers shop. Our omni-channel retail software provides information, along with easy and consistent shopping experiences, and encourage customers to have a relationship with your brand. Customers move from social networks, to online stores, to in-store experiences, and they expect seamless and consistent engagement.

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Market smarter in retail space
Easily plan, execute, and measure campaigns from start to finish. Bring your marketing vision to life—engage customers with personalised, multichannel retail campaigns, build pipeline, and demonstrate the impact of your marketing. Our retail software solution's features include:

  • Content and spend management
  • Execution planning
  • Campaign nurturing and automation
  • Media buying and planning
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Learn more about Microsoft's solution for marketing

Supply chain management

To have control, you need a real-time view of your business and products. And, with that control, you can have more efficient people and processes, a better handle on costs, happier customers and, ultimately, greater profits. Our ERP solution for retail includes:

  • Buying
  • Replenishment
  • Order management
  • Warehouse and transportation logistics

Learn how Microsoft Dynamics NAV ERP helps small and medium-sized businesses with supply change management
Solution for supply chain management


Increase insights into your finances, and streamline financial planning and performance management in retail, whilst attending closely to cash flows, controls, costs, and risk, with one integrated retail store software solution that helps you reimagine finance to drive impact.

  • General ledger
  • Budgeting, planning, and forecasting
  • Accounts payables
  • Accounts receivables
  • Fixed assets
  • Cost accounting and financial controls
  • Cash and bank management
  • Consolidation
  • Operational reporting and analysis

Learn how Microsoft Dynamics NAV ERP solution for retail helps small and medium-sized businesses with financial operations

Increase the speed of doing business

Increase the speed of doing business

Watch the exciting new Microsoft Dynamics AX virtual launch event on demand.

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Retail Data & Insights

Microsoft Dynamics for Retail offers you insights into customer behaviour and buying patterns in retail peak seasons, so you can provide a more personalised shopping experience, attract and retain customers, and differentiate your brand, all essential in the retail’s highly competitive battleground.

Don’t miss out on our highly popular webinar and guide with all the information you need to define a clear and robust strategy which meets the challenges and opportunities for 2016 and beyond. Get tips from experts to learn how you can equip yourselves for retail’s peaks, whether that’s Easter, Back to School or Christmas.