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Microsoft Dynamics 365 forCustomer Service

Earn customers for life

Offer world-class customer service that leads to loyalty. Dynamics 365 for Customer Service unifies the way people experience your business—across self-service, peer-to-peer service and assisted service.

Create consistency and loyalty

Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.

  • Give customers great service on their channel of choice.
  • Make Help easy by providing relevant, personalised service.
  • Proactively address issues by detecting customers’ intent and social sentiment.

Make your agents' jobs easier

Give your agents complete information—in a single customer service software app—to make smart decisions and provide great service.

  • Reveal customers’ case histories, preferences and feedback.
  • Provide guidance on entitlements and service-level agreements.
  • Display it all in a single interface tailored to their job and skill set.

Get an adaptive engine

Respond quickly to customer and market changes within an agile, cloud-based environment that has digital intelligence built in.

  • Adapt and customise easily using configuration, not code.
  • Extend your functionality through a single interface.
  • Rely on advanced analytics and a trusted cloud platform.

Start with smarter customer service capabilities

Omnichannel engagementSelf-serviceUnified experienceKnowledge baseDigital intelligence
Omnichannel engagement

Consistent, omnichannel engagement

Give your agents what they need to serve your customers anytime, on any channel. Customer Service provides a unified platform that makes information available across engagements—so your agents offer the consistency and personalisation your customers expect.

Your business—powered by Microsoft


Office 365

integrates with Dynamics 365 to make your teams even more productive


Cortana Intelligence

are built in to Dynamics 365 to provide intelligence and insights

Power BI

are built in to Dynamics 365 to provide intelligence and insights

Azure Machine Learning

are built in to Dynamics 365 to provide intelligence and insights

are built in to Dynamics 365 to provide intelligence and insights



works with Dynamics 365 to help developers easily build custom add-in apps

Find apps that work with Dynamics 365 for Customer Service

Do even more with Customer Service using dozens of add-in applications for AppSource. Developed by Microsoft and our partners, they extend what you can do with telephony integration, document management and more. Check AppSource often—new apps are added all the time.

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Free 30-day trial

Get started with Dynamics 365 for Customer Service

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Contact us

Chat with us live or call 0800-014-8439 for help getting started.



Learn about our prices and how to buy Dynamics 365.

Find a partner

Find a partner

Connect with a Dynamics 365 partner in your area.