How to create an effective test plan
Software is complex. Writing software is even more complex. But there are ways to make it easier on ourselves. Read more
Automation
How low/no code solutions can accelerate innovation and digitisation
As a society, we use apps to manage, connect and augment our day-to-day lives. So, it’s understandable that when we go to work, we expect to have the same. Apps can help organisations modernise processes, create new innovations and uncover opportunities. According to the IDC, this growing demand for digital solutions means that 500 million Read more
How data and AI will transform contact centres for financial services
Contact centres for financial institutions have traditionally been a core touch point for customers to access various types of immediate support – from queries to complaints to fraud alerting. Today their role hasn’t necessarily changed. However, the value organisations place on them certainly has. The focus is shifting from fitting customers around business processes to Read more
The developer-customer connection: Why dev-centred cultures are customer-centric cultures
Customers in today’s world expect a seamless interaction with a business. Because of this, your organisation’s essential business processes and interactions with customers, partners and employees increasingly depends on tailored innovative digital solutions. The teams who develop and manage these solutions – developers – are at the heart of the organisation. They’re critical in enabling Read more
KPIs and ROI: Quantifying the impact of data management in your business
How can business leaders generate the right outcomes? With timely, fact-based decision making. Data can help an organisation identify new opportunities and uncover hidden efficiencies. The business world is no stranger to disruptions and changes, and when you extract as much value from data as possible, your organisation will be able to move with speed Read more
How no/low code apps power patient engagement and operational efficiency
If a person has a stroke, the ambulance crew that sees them will typically have just a few minutes to take their history, examine them and take their vital signs before deciding what to do next. Timely and accurate patient data is not just useful in these cases – it’s a key decisive factor. The Read more
Make app building easier: The benefits of low-code and no-code
Until recently, creating apps rested solely in the hands of professional developers. However, the surge in digital demand across every industry, and rise of low-code development platforms has set the stage for those outside of IT to solve business challenges themselves by making app building easy with drag-and-drop simplicity. When innovation becomes culture, we can Read more
How far should AI lead your customer service journey?
In today’s environment, to meet customer expectations, organisations should equip themselves to deliver an ‘always-on’ service. Yet, the traditional service hours (9-to-5) are still common practice across industry. No longer do they need to be. With advances in Artificial Intelligence (AI), AI-powered chatbots are empowering organisations to provide 24/7 support and are fast becoming an Read more
How digital tech can help manufacturers build resilience
Manufacturers can build resilience by taking advantage of digital technology, partnerships, data, and building new talent pipelines. Read more
How the public sector can streamline operations and innovate with intelligent automation
Discover how intelligent automation can help the public sector respond to new challenges, empower employee and deliver services to citizens Read more
7 ways the media industry can use AI to differentiate
Discover how AI can help the media industry differentiate, empower employees, delight customers, and drive new exciting innovations. Read more
How to use process automation in finance to streamline operations for construction firms
Discover how digital automation can streamline operations, reduce errors and give faster results to make your finance team more agile. Read more