{"id":36381,"date":"2020-07-01T14:27:16","date_gmt":"2020-07-01T13:27:16","guid":{"rendered":"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/?p=36381"},"modified":"2020-09-10T07:40:29","modified_gmt":"2020-09-10T06:40:29","slug":"hololens-and-remote-assist-get-started","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-gb\/industry\/blog\/health\/2020\/07\/01\/hololens-and-remote-assist-get-started\/","title":{"rendered":"HoloLens and Dynamics 365 Remote Assist: What technology is needed to get started?"},"content":{"rendered":"

\"NHSThis is a part of a series of posts about how the HoloLens and Dynamics 365 Remote Assist helps the NHS provide patient care. See the other blog posts here<\/a>.<\/em><\/p>\n

In March, we rolled out Microsoft Teams<\/a> for free to assist throughout COVID-19. Recently, the NHS announced it chooses Microsoft 365<\/a> to create a truly joined-up service. Both of these mean that innovations such as Microsoft HoloLens 2 and Dynamics 365 Remote Assist are far easier to adopt and use. A core requirement for Dynamics 365 Remote Assist is Microsoft Teams. Therefore, having the licenses and end-user adoption has allowed NHS Trusts to start deploying in days with limited friction. Often those familiar with HoloLens will say to others, \u201cIt\u2019s heads-up Teams\u201d and there is an immediacy of understanding.<\/p>\n

Built-in security<\/h2>\n

To deploy new technology during challenging conditions, it was critical that its security met the needs of the NHS. Being natively integrated with Microsoft security technologies (like Azure Active Directory<\/a>), the HoloLens 2 and Dynamics 365 Remote Assist<\/a> can provide a security solution for connectivity. Leveraging Microsoft Intune<\/a> to provide remote Mobile Device Management to easily configure and manage the devices. Azure Active Directory Conditional Access<\/a> helps secure user access to the service. These allowed the NHS to meet their security needs whilst providing an excellent end user experience.<\/p>\n

Conditional Access meant that the staff using the device could pick up a headset and have the minimum number of username\/password prompts to quickly get working, whilst keeping the account secure with Multi-Factor Authentication<\/a> against unwanted authentication attempts. Additionally, Microsoft Intune provided the ability to restrict the applications on the device to only a permitted list (Multi-app Kiosk Mode<\/a>) to both minimise training time, and increase device security. Connectivity to the internet was achieved by using existing Wi-Fi networks with Microsoft Intune deploying security PSK or certificate based Wi-Fi profiles<\/a> to the devices as appropriate for the secured networks available in the use locations.<\/p>\n

It\u2019s all about the data\u2026<\/h2>\n

\"Woman<\/p>\n

With any system collecting video or audio data, strict data governance requirements come into play to ensure patient privacy and confidentiality. Since the NHS had already adopted Microsoft Teams, this was simple to achieve. All the video and audio data collected through Dynamics 365 Remote Assist is subject to the same regulatory processing and storage requirements as Microsoft Teams. This means that the solution can be approved with the data protection teams confidently. They know that the data would be protected and meet the requirements already approved and in place.<\/p>\n

Licences Required:<\/h2>\n

To implement the above design one of the following sets of licences is required:<\/p>\n