A person wearing a mask in a grocery store

Introducing Microsoft Cloud for Retail. Now in Public Preview.

Connect your customers, your people and your data.

 

Deliver seamless experiences across the shopper journey

Microsoft Cloud for Retail brings together different data sources across the retail value chain and uniquely connects experiences across the end-to-end shopping journey through a set of capabilities that deliver more relevant personalised experiences and operational excellence for sustained profitability.

Know your customers

Identify, adapt and serve evolving customer needs for deeper engagement across all channels.

Empower your employees

Enable your people with the tools to deliver exceptional customer service.

Build resilient supply chains

Create more agile, responsive supply chains to meet customer demand at scale.

Reimagine retail

Accelerate innovation to pivot your business model toward the future.

Overview
Guided Tour

Capabilities

Microsoft Cloud for Retail

Increase demand for your products

Achieve greater relevance in search results right out of the box and gain access to large, diverse audiences.

Personalise the customer journey

Tailor online experiences and increase conversion with more relevant product search and Intelligent Recommendations.

Make the most of your ad buys

Identify customer intent to deliver engaging, personalised experiences that increase loyalty and return on digital marketing ad spend.

Streamline operations

Improve the shopping experience and optimise for conversion with a single view of the customer across all channels.

Empower employees with the tools they need

Streamline communications and the daily rhythm of business by giving your employees the tools they need to meet evolving customer expectations.

Enhance multichannel operations

Quickly implement anonymous smart tracking of store activity, and implement A/B testing to improve sell-through and profitability.

Deliver a safer purchase experience

Drive purchase conversion across online, in-store and social channels in a secure environment.

Drive stronger conversion rates

Increase engagement and conversion across online, in-store and social channels.

Help prevent payment and digital fraud

Help defend against fraud with adaptive AI technology that continuously learns evolving fraud patterns.

Optimise fulfilment and service

Streamline your fulfilment process and digitise your customer service offering.

Maximise multichannel fulfilment

Reimagine kerbside pick-up with enhanced capabilities, including pick-up scheduling, more efficient on-site order handling and customer notifications.

Delight your customers

Get a complete yet composable multichannel solution that unifies back-office, in-store and digital experiences to meet evolving customer expectations.

Leverage your customer data

Understand your customers’ behaviours to inform your future supply chain and store operational needs.

Generate a high-margin revenue stream

Streamline and scale e-commerce website monetisation ad programmes with a complete commerce marketing platform.

Build resilient supply chains

Manage your supply chain to get the right products to the right customers at the right time.

Manage inventory more effectively

Reduce stock-outs and optimise assortments with real-time planning to deliver the right inventory to the right place at the right time with Dynamics 365 Supply Chain Management.

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See how organisations are transforming retail

Focusing on digital transformation with health and safety in mind

REI is using Microsoft 365 to transform the omnichannel shopping experience.

No Data Available

Serving up personalised marketing

Chipotle personalises customer experiences with the help of a comprehensive data platform that delivers rich customer insights.

No Data Available

Protecting against fraud and loss

Fashion retailer BESTSELLER uses Microsoft Dynamics 365 Fraud Protection to help identify and investigate potential sources of fraud and inventory loss.

Trimming audit times

Walgreens Boots Alliance uses Microsoft Power Platform to reduce the time it takes to perform in-store audits by 75%.

Optimising in-store operations

Marks & Spencer fosters two-way communication between its stores and head office with Microsoft Teams, helping make stores more efficient and customer-focused.

No Data Available

Advancing the retail journey

Lids uses Dynamics 365 to improve inventory visibility and create seamless customer experiences.

Explore all partner apps and services for retailers

Discover valuable resources

A medical professional wearing scrubs and a stethoscope around their neck having a conversation via a laptop in front of them.

Reimagining consumer wellness

A pharmacist wearing a mask standing in front of a wall of medications.

Transformations in retail and healthcare

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Read our industry blog

Stay up to date on the latest news and information from Microsoft retail experts.

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Watch the Microsoft Retail Digital Forum

Explore the latest advancements in intelligent retail, including Microsoft Cloud for Retail, in this on-demand video.

Microsoft launches Cloud for Retail in latest industry cloud targeting

Read about the launch of Microsoft Cloud for Retail and how Microsoft is enabling intelligent retail.

Microsoft debuts Cloud for Retail solution

See news about Microsoft’s new cloud solution tailored to the retail industry.

East to West: Digital Innovation from Retailers and Brands in China

At the core of China’s rapid transformation in retail space is innovation in customer engagement along with digital transformation of stores and supply chain.

Learn about Microsoft products for retail

Azure

Deliver personalised customer experiences, empower employees, optimise supply chains and reimagine retail.

Dynamics 365

Engage customers with confidence and agility with the help of industry-leading capabilities, architecture and AI.

Microsoft Advertising

Use ad solutions to maximise campaign performance across the shopper journey.

Microsoft Power Platform

Analyse data with Power BI, build solutions, automate processes and create virtual agents.

Microsoft PromoteIQ

Generate ad revenue by enabling trusted brand partners to promote products on your digital channels.

Microsoft Teams

Give frontline workers the collaboration tools they need.

GitHub Enterprise

Transform development with application security, workflow automation and redefined collaboration.

Intelligent Recommendations

Drive better engagement, conversion, revenue and customer satisfaction with the same best-in-class recommendations service that powers Microsoft recommended content on Xbox, Windows and Azure.

See more resources for retail

Consumer goods

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A preview lets you explore and test upcoming features.

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