Professionally welcome sales and service customers into a dealership with Host+, Pinewood DMS’ meet and greet app. Seamlessly linked with the CRM module in Pinewood DMS, supporting the reception, sales and service teams to make customer communication even easier. Host+ provides real-time access to the entire CRM database, allowing users to see appointments a day in advance, view expected arrival times of customers, and access the full CRM record, including view of survey scores, previous contacts and a next desired vehicle. Customers can sign off work raised to digital job cards, using an e-signature on the app. Record arrival videos when a vehicle arrives onsite, showing the current condition including any damage, protecting staff against any possible liability claims. Complete a full vehicle health check with the customer, providing transparency on any issues highlighted.
What’s new in this version
- Fixed an issue in Service Customers where visitors list wouldn't remember selected simple/detailed view state when you drill in to the customer and come back to the list; - Service Customers - Invoiced job's details and arrival video cannot be amended; - Location selector page now only displays top 50 locations to load faster - you can still find a specific location using the search field;
- Vehicle stock search
- View/ amend customer data, including data protection preferences
- In-app photo and video recording
- Complete a vehicle health check
- View contact history and planned contacts
- Access sales appointments calendar
- Record conversation notes
- Access service history
- View Customer Satisfaction Survey results
- Print a job card
- Electronic signature
Published byPinewood Technologies PLC
CopyrightCopyright © 2019, Pinewood Technologies PLC
Approximate size48.56 MB
InstallationGet this app while signed in to your Microsoft account and install on up to ten Windows 10 devices.
AccessibilityThe product developer believes that this product meets accessibility requirements, making it easier for everyone to use.
Language supportedEnglish (United Kingdom)