Our product experts are here to help

We’re here to listen to your needs, answer your questions, and help you find the right solutions for your business or education tech needs. From product advice to purchase and set-up, our experts can guide you every step of the way—for free.
 A Microsoft business product expert smiles while wearing a shirt with a Microsoft logo.

Free business consultation

We can help you identify your company’s specific tech needs, then guide you through your best options for devices, software, and services. We’re also here to discuss discounts available through Microsoft Store.

Here are just a few ways our experts can help

We’re here to talk security

Our small business experts are here to help you find digital security solutions that give you control, protection, and peace of mind.

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Use technology to scale your business

At a recent small-business event hosted by Microsoft, a discussion panel of entrepreneurs shared how they’re using training and technology to drive growth. If you’d like to find out how technology can help your business grow, book a business needs assessment with us.

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See how a consultation can help your business

When you book a free online appointment with a business product expert, they’ll listen to your needs, answer your questions, and provide advice about hardware, software, financing, and resources that will work within your budget.

How to book an appointment

Choose your topic

Select ‘Book an appointment’ and choose what kind of advice you want. This helps us connect you with the right expert from the get-go.

Pick your day and time

Pick an available day and time and provide us with some basic info.

Get your video link

We’ll send you a confirmation email with a Microsoft Teams video link. (Feel free to turn off your camera if you’d prefer an audio call.)

Manage your appointment

If you need to change anything about your appointment, just follow the instructions in your confirmation email.

Frequently asked questions

  • There is no associated cost or expectation to purchase. We know that shopping for the right tech can be tricky, and our product experts are available to answer questions and provide insightful advice with zero pressure to buy.
  • You do not need to download the Microsoft Teams app; however, it will offer an optimal experience. To join your appointment, simply select the “Join your appointment” button provided in your confirmation or reminder emails and sign in as a guest through a web browser.

    If joining via desktop browser, we recommend using Edge or Chrome to ensure a fully supported experience. Other browsers may experience problems joining the session. Select “Allow” when prompted by the browser for access to your microphone and camera. (You’ll have the option to mute your microphone and turn off video before joining and at any point during the call.) Then provide your name and select the “Join now” button to enter the virtual lobby. A Microsoft Store associate will admit you into your session. 

    If joining via smartphone or tablet, the page will open in your mobile browser. Enter your name and select the “Get started” button. Select “Allow” when prompted by the browser for access to your microphone and camera. (You’ll have the option to mute your microphone and turn off video before joining and at any point during the call.) Select “Join meeting lobby” and a Microsoft Store associate will admit you into the session.  

  • Yes, as long as the account holder is 18 years or older and will be in the session.
  • Currently, we’re supporting UK, USCA, and AU customers. If you reside in one of these regions, please visit the appropriate regional site to book a consultation.
  • Yes, but you’ll need to do this on your first call with the product expert. They’ll schedule the follow-up consultation for you.
  • Yes. Our product experts will give you the option to add items to your own cart or let them add items to your cart and complete the transaction on your behalf. We can also discuss payment solutions available through Microsoft Store. 
  • No, these appointments will help you with assessing your business’s tech needs. If you need technical support or have questions related to a product you already own, please visit Microsoft Support for help.
  • You will have up to 60 minutes with a Microsoft product expert. If you need more time, you can schedule a follow-up during your original call.
  • No, you have the option to turn your camera off or on at any point during the call.
  • You can make changes to your appointment here. You’ll need the confirmation number found in your confirmation email.
  • Yes. We can book a British Sign Language interpreter for your appointment, and captions can also be turned on during the conversation. If you require additional communication methods, please describe the support you require on the Personal Information page within the booking process.
  • Some customers find it useful to record the session for reference, but it’s up to you. At the beginning of the session, you’ll be given the option to record. You can then opt in, or out.
  • Our experts can help you with any item we sell at Microsoft Store. You can ask about Surface devices, other PCs and tablets, accessories, Microsoft 365 plans, gaming products, including Xbox and PC, VR and mixed-reality experiences, Windows, and more.

Why shop at Microsoft Store for your business

Consider us your go-to specialists for Microsoft products and services. Whether you’re a company of three or 300, our product experts can help you find the right Microsoft devices, software and resources to meet your goals and grow your business.

Business product experts here to help

Business product experts here to help

We can answer questions, help you find the right solutions for your business and save time and IT resources on deployment.

Savings for your business

Savings for your business

Maximise your IT budget with discounts on multiple devices, free shipping and more.

Coverage and protection plans

Coverage and protection plans

Safeguard your investment with an extended service plan for your devices.

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Free training

Build your skills with a product expert. Get your team to sign up for online training courses.

Take advantage of Microsoft’s free customized business consultation service to receive personalized advice on how Microsoft can support your business through Microsoft 365, Microsoft Teams, Microsoft Surface, and other devices and software solutions. Meet with a product expert who’ll discuss your business needs, answer your questions, and offer tailored solutions with no obligation.  Whether you’re starting your own company now or are already established, we can guide you through the best options for devices, software, and services.

Schedule a business consultation appointment at a time that is convenient for you, as our associates are available Monday to Friday, 9:00 AM to 6:00 PM GMT. 

  • *You must be 18 years or older to book a business consultation appointment
A Microsoft business product expert smiles while wearing a shirt with a Microsoft logo.

Free education consultation

Whether you’re a primary or a higher education institution, we can help you identify your specific tech needs, then guide you through your best options for devices, software, and services. We’re also here to discuss discounts available through Microsoft Store.

How to book an appointment 

Choose your topic

Select ‘Book an appointment’ and choose what kind of advice you want. This helps us connect you with the right expert from the get-go.

Pick your day and time

Pick an available day and time and provide us with some basic info.

Get your video link

We’ll send you a confirmation email with a Microsoft Teams video link. (Feel free to turn off your camera if you’d prefer an audio call.)

Manage your appointment

If you need to change anything about your appointment, just follow the instructions in your confirmation email.

Real reviews from real customers

 “This type of service—where I can book an appointment, go online, and get direct answers—is such a time-saver. Thanks.”

 

Customer review

Frequently asked questions

  • A:There is no associated cost or expectation to purchase. Our product experts are here to answer your questions and walk you through viable hardware and software solutions.
  • A: Yes, as long as the account holder is 18 years or older and will be in the session.
  • A: Yes, but you’ll need to do this on your first call with the product expert. They’ll schedule the follow-up consultation for you.
  • A:  No. These sessions will support you specifically with either purchasing, setup, or training on your new device or software. If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.
  • A: We currently support US and UK customers for education consultations. We will be scaling to more geographic regions in the future.
  • A: You do not need to download the Microsoft Teams app; however, it will offer an optimal experience. To join your appointment, simply select the “Join your appointment” button provided in your confirmation or reminder emails and sign in as a guest through a web browser. 

    If joining via desktop browser, we recommend using Edge or Chrome to ensure a fully supported experience. Other browsers may experience problems joining the session. Select “Allow” when prompted by the browser for access to your microphone and camera. (You’ll have the option to mute your microphone and turn off video before joining and at any point during the call.) Then provide your name and select the “Join now” button to enter the virtual lobby. A Microsoft Store associate will admit you into your session.

    If joining via smartphone or tablet, the page will open in your mobile browser. Enter your name and select the “Get started” button. Select “Allow” when prompted by the browser for access to your microphone and camera. (You’ll have the option to mute your microphone and turn off video before joining and at any point during the call.) Select “Join meeting lobby” and a Microsoft Store associate will admit you into the session.

  • A: Education consultations last up to 60 minutes and product training sessions last up to 30 minutes. If you need more time, your product expert will be happy to help you schedule a follow-up during your initial call.
  • A: No, you have the option to turn your camera off or on at any point during the call.
  • A: Yes, captions can be turned on during the conversation.
  • A: Some customers find it useful to record the session for reference, but it’s up to you. At the beginning of the session, you’ll be given the option to record. You can then opt in, or out.
  • A:  During a consultation, your product expert will listen to understand your tech needs, then guide you through your best options for devices, software, and resources, so you’re set up for success.
  • A:  Yes, our product experts will give you the option to add items to your own cart or let them add items to your cart and complete the transaction on your behalf.
  • A:  You can make changes to your appointment here. You’ll need the confirmation number found in your confirmation email.

Why shop for your school at Microsoft Store

Consider us your go-to specialists for Microsoft products and services. From expert product advice to free virtual training, we’re here to help. 

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Bulk-order discounts

Our special school pricing ensures that you’ll get great savings the more you purchase.

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Consult with an education product expert

From assessing your school needs to assisting with training, we’re here to help. Schedule a free consultation appointment.

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Free school training and workshops

Learn from knowledgeable Microsoft Store associates in real time with free online classes and events that are designed to help improve your skills for working, teaching, and studying from anywhere.

Take advantage of Microsoft’s free customized education consultation service from education experts to receive personalized advice on Microsoft 365, Microsoft Teams, Microsoft Surface, and other devices and software solutions. Meet with a product expert who’ll discuss your educational needs including product support, discounts available through Microsoft Store, and how Microsoft products and services can help with no obligation. Whether you’re a primary or further education institution, we can guide you through the best options for devices, software, and services.

Schedule an education consultation appointment at a time that is convenient for you, as our associates are available Monday to Friday, 9:00 AM to 6:00 PM GMT.

  •  *You must be 18 years or older to book an education consultation appointment

     

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