A Microsoft Surface Pro 7, Laptop 4 and Xbox Series X.

Microsoft Certified Refurbished

Our Microsoft Certified Refurbished program offers the opportunity to buy Surface and Xbox devices at a discounted price. Available exclusively at Microsoft Store.

Top Microsoft Refurbished Deals

Surface Laptop Go at an angle
Microsoft Certified Refurbished

Save up to 30% on Surface Laptop Go

Make the most of every day with the sleek style, performance and all-day battery life you need in our lightest Surface Laptop, all at exceptional value.

Surface Laptop 4 at an angle
Microsoft Certified Refurbished

Save up to 30% on Surface Laptop 4

Do it all with a perfect balance of sleek design, speed, immersive audio and significantly longer battery life than before.

Surface Book 3 at an angle
Microsoft Certified Refurbished

Save up to 30% on Surface Book 3

Surface Book 3 combines speed, graphics and immersive gaming with the versatility of a laptop, tablet and portable studio.

Picture of Xbox Series X Consoles with wireless controller
Microsoft Certified Refurbished

Xbox Series X

From £419.99 the Xbox Series X (Certified Refurbished) is screened, repaired, tested and cleaned to Microsoft standards. Available exclusively at Microsoft Store.

How the refurbish process works

Device refurbished

The product is extensively screened, repaired using genuine Microsoft parts, tested and cleaned by Microsoft Experts.​


The product is then packaged in a Microsoft Certified Refurbished box with all standard accessories and manuals.

Warranty included

Includes standard 12-month warranty and available extended warranty options.

Ready for you

Shop Microsoft Certified Refurbished to score great deals on Microsoft products.

Why buy a Microsoft Certified Refurbished device

Two architects use a refurbished laptop and tablet for a design project

Great price

Our Microsoft Certified Refurbished program is a way to buy a Surface device or Xbox at a great price, helping to make our products more accessible. Students and parents get up to an additional 10% off.^

A person carries a refurbished Surface Laptop in a ceramics workshop.

World-class support

Anyone who buys a Microsoft Certified Refurbished product gets 12-month warranty and free technical support.

A refurbished Surface Book 2 with the display folded back.

Good for the planet

Buying a Microsoft Certified Refurbished Device reduces the amount of electronic waste.1

Woman working on a wind farm


Our goal is to be carbon negative, water positive and zero-waste by 2030, and ensure that integrity is built into all of our processes and technologies. Buying a Microsoft Certified Refurbished product can help toward our goal. 

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Frequently asked questions

  • Our Microsoft Certified Refurbished program offers the opportunity to buy Surface and Xbox devices at discounted prices. Microsoft Certified Refurbished devices undergo a complete refurbishment process before being offered for resale. All replaced parts are genuine Microsoft components, and your device will come preinstalled with the latest software updates plus outstanding technical & software support. Please find detailed information about our Technical support.

    Microsoft Certified Refurbished devices have no scratches or dents as they have been professionally inspected, repaired, and tested by Microsoft's expert staff.  This includes a thorough inspection for external damage, optical sensor and audio testing, Wi-Fi testing, reloading of the Windows operating system and the latest software updates, and a final visual inspection and repackaged in a Microsoft Certified Refurbished box with all standard accessories and manuals. 

  • The return policy for refurbished devices is the same as for new devices. If you are not completely satisfied with a device, you can return your order within 60 days of receipt of your original purchase for Surface devices or within 30 days for Xbox devices for a full refund or a replacement (if one is available) for free. For complete information, visit the Microsoft Store.

    Note: We recommend that you save and back up all your data and perform our Windows 10 data wiping feature to remove all personal data before returning your item.

  • All Microsoft Certified Refurbished Devices come with a one-year manufacturer’s limited hardware warranty*  ​ 

    ​ During the warranty period, if a defect arises in the Device, and you follow the instructions for returning the Device, we will at our option, to the extent permitted by law, either (i) repair the Device using either new or refurbished parts, (ii) replace the Device with a refurbished Device that is equivalent to the Device to be replaced, or (iii) refund to you all or part of the purchase price of the Device.  ​

    You can find more information about Warranty.

    For extended coverage after the manufacturer’s warranty expires, you have the option to purchase a Microsoft Complete protection plan within 45 days of device purchase. Microsoft Complete protection plans can be purchased for a period of 2, 3 or 4 years.  ​ 

    ​ *The manufacturer’s limited hardware warranty varies by region and is in addition to your consumer law rights.

  • The refurbishment process does not impact compatibility. Before purchasing any accessory, always check the latest system requirements to ensure it is compatible with your system. Discover the latest accessories at Microsoft Store.
  • Your Microsoft Certified Refurbished purchase extends the lifetime of this product and, thereby, enables you to achieve your sustainability goal by reducing your environmental footprint. If you would like to learn more about Microsoft’s sustainability program.
  • Yes. Our Microsoft Certified Refurbished program offers the opportunity to own devices that are put through a rigorous testing and certification process helping to make exceptional products more accessible —all at a discounted price. Students and parents save up to 10%.

Why shop at Microsoft Store?

From free shipping and returns to expert assistance, we’re here to help you do more with best-in-class devices, software, games, and resources. Learn More

Free delivery

No minimum purchase, no products excluded. Enjoy free delivery on everything.

Hassle Free Returns

Return almost any product in like-new condition in its original packaging within 30 days. Up to 60 days on Surface Devices.

Instant software downloads

Don't wait for delivery. All of our software is ready for instant download.

Get personal help with your shopping

Book a free online appointment with a Microsoft Store associate who’ll help you compare, choose, and even order the right computer, Microsoft 365 plan, gaming product, and more.

Our Microsoft Certified Refurbished program offers the opportunity to buy Surface devices at a discounted price. Microsoft Refurbished products undergo a complete refurbishment process before being offered for re-sale. Didn’t find the right product? Discover more  Surface refurbished products. Looking for a brand-new device instead? Just answer a few simple questions about what you’re looking for and we’ll help you choose.​

  • [1] Our approach to product sustainability
  • Student Discount Terms and Conditions
  • Hassle-free returns: Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.