How the refurbish process works

Why buy a Microsoft Certified Refurbished Device

Shop Microsoft Certified Refurbished Products


Our Microsoft Certified Refurbished program offers the opportunity to buy Surface devices at discounted prices. Microsoft Certified Refurbished devices undergo a complete refurbishment process before being offered for resale. All replaced parts are genuine Microsoft components, and your device will come preinstalled with the latest software updates plus outstanding technical & software support. Please find detailed information about our technical support here.  


Microsoft Certified Refurbished devices have no scratches or dents as they have been professionally inspected, repaired, and tested by Microsoft's expert staff.  This includes a thorough inspection for external damage, optical sensor and audio testing, Wi-Fi testing, reloading of the Windows operating system and the latest software updates, and a final visual inspection and repackaged in a Microsoft Certified Refurbished box with all standard accessories and manuals. 

The return policy for refurbished devices is the same as for new Surface devices. If you are not completely satisfied with a device, you can return your order within 60 days of receipt of your original purchase for a full refund or a replacement (if one is available) for free. For complete information, visit the Microsoft Store


Note: We recommend that you save and back up all your data and perform our Windows 10 data wiping feature  to remove all personal data before returning your item.

All Microsoft Certified Refurbished Devices come with a one-year manufacturer’s limited hardware warranty*  ​ 


During the warranty period, if a defect arises in the Device, and you follow the instructions for returning the Device, we will at our option, to the extent permitted by law, either (i) repair the Device using either new or refurbished parts, (ii) replace the Device with a refurbished Device that is equivalent to the Device to be replaced, or (iii) refund to you all or part of the purchase price of the Device.  ​ 


You can find more information here.  

For extended coverage after the manufacturer’s warranty expires, you have the option to purchase a Microsoft Complete protection plan within 45 days of device purchase. Microsoft Complete protection plans can be purchased for a period of 2, 3 or 4 years.  ​ 


*The manufacturer’s limited hardware warranty varies by region and is in addition to your consumer law rights.

The refurbishment process does not impact compatibility. Before purchasing any accessory, always check the latest system requirements to ensure it is compatible with your system. Discover the latest Surface accessories at Microsoft Store.

Your Microsoft Certified Refurbished purchase extends the lifetime of this product and, thereby, enables you to achieve your sustainability goal by reducing your environmental footprint. If you would like to learn more about Microsoft’s sustainability program, click here

Why shop at Microsoft Store?

Our Microsoft Certified Refurbished program offers the opportunity to buy Surface devices at a discounted price. Microsoft Refurbished products undergo a complete refurbishment process before being offered for re-sale. Didn’t find the right product? Discover more Surface refurbished products here. Looking for a brand-new device instead? Just answer a few simple questions about what you’re looking for and we’ll help you choose.​


Our approach to product sustainability

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