Extended holiday returns

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Extended free returns

Change of mind? Send your holiday purchase back for free through January 31, 2023.

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Surface Laptop 4 and Xbox Series S.

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  • * Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
  • Extended free returns: Available with eligible consumer purchases only made between 31/10/22 – 31/12/22 at Microsoft Store online in the United Kingdom and at the Microsoft Experience Centre in London. Purchases can be returned through 31 January, 2023. Business, commercial, and reseller customer purchases not eligible. Items purchased from Microsoft Store can be returned by following instructions for return for refund on the returns page or by visiting the Microsoft Experience Centre in London. Items purchased from Microsoft Experience Centre can only be returned by visiting the Microsoft Experience Centre in London during the return period. Applicable return policy applies to each purchase. Please see Microsoft Terms of Sale for terms applicable to Microsoft Store purchases. Promotional items given, or discounted products bought with, a qualifying product are not valid or must be returned if the qualifying product is returned. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface; the Microsoft Experience Centre honours the Microsoft Store Promise for Surface. Microsoft reserves the right to modify or discontinue offers at any time.