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Surface

Get ready for back to school with free shipping and free 60-day returns. Learn more

The Microsoft Store Promise for Surface

A person uses a Surface device while sitting at a desk.

Your Surface destination

From free postage and {%insert market time reference%} returns to flexible financing and remote learning options, Microsoft Store will help you get the most from your new Surface.

Fast, free shipping

Get your order in {%insert market time reference%}, no minimum purchase required.

60-Day Hassle Free Returns

Get ready for back to school with free shipping and free 60-day returns

{%insert market time reference%} low price promise

If you buy a Surface from us and our price drops within {%insert market time reference%} of your purchase, we’ll refund you the difference.2

{%insert market time reference%} free support

Having issues? We’re here to help. Every Surface comes with free technical phone assistance for the first {%insert market time reference%} after purchase.

Expert help when you need it

A person chats with a Microsoft Store associate on a video call.

Personal shopping appointments

Get free expert product recommendations from Microsoft Store associates on Surface, Microsoft 365 and all things gaming.

A person uses Surface Duo to take online classes at home.

Free virtual workshops and trainings

Improve your skills for working and studying anywhere with free online classes and trainings led by Microsoft Store associates. We can help you optimise your at-home set-up, share advice on how to use Teams and engage students of all ages in interactive learning.

Special pricing, offers and discounts

A collection of Surface devices in various colours.

Explore our financing options

We invite you to take advantage of financing for all your Microsoft purchases.

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A student uses a Surface device to edit PowerPoint slides.
A military family.

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Business solutions for your needs

Get the right software and devices for your business or school. For questions and special business pricing, call us at {%insert market time reference%} or request a quote.
A person uses a Surface device to work at home.
Surface laptops and 2-in-1 devices that qualify for trade in.

Trade in and upgrade to a new Surface

Buy a qualifying Surface and get cash back when you trade in an eligible used device.

Microsoft Complete protection plan

Stay covered with Microsoft Complete for up to four years. Work and play worry-free with extended protection and support for your device, including accidental damage coverage for up to four years.
  • 60-Day Hassle Free Returns: Available with eligible consumer purchases only made at Microsoft Store online in United Kingdom, and at the Microsoft Experience Centre in London from 11th of July, 2022 to 2nd of October, 2022. Return process must be started within 60 days after customer receives the device. Business, commercial, and reseller customer purchases not eligible. Items purchased from Microsoft Store can be returned by visiting the Refunds page or by visiting the Microsoft Experience Centre in London. Items purchased from Microsoft Experience Centre can only be returned by visiting the Microsoft Experience Centre in London during the return period. Customer can return to the Microsoft Experience Centre with original receipt and any other information requested by a representative. Credit will be provided to same method of payment. Limited to 5 devices per eligible Customer during the Offer Period, maximum of 1 price adjustment per device.

    Applicable return policy applies to each purchase. See Microsoft Terms of Sale  for terms applicable to Microsoft Store purchases. Promotional items given, or discounted products bought with, a qualifying product are not valid or must be returned if the qualifying product is returned. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface; the Microsoft Experience Centre honors the Microsoft Store Promise for Surface. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.

    [1] Extended return offer period available with Surface devices purchased from Microsoft Store in selected markets. The return process must be started within {%insert market time reference%} of the customer receiving the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns in total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.

  • [2] Offer valid on purchases of Surface devices made at Microsoft Store in select markets within {%insert market time reference%} from purchase (‘Offer Period’). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, 2) the price of that Surface is reduced during the Offer Period and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support with order number and any other information requested by the Microsoft Store Sales representative for price adjustment. Credit will be provided to the customer via the same method of payment (credit card use will be credited to original card). Offer limited to five devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.