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Why shop at Microsoft Store

At Microsoft Store, we believe in empowering people and organisations. One of the ways we achieve this is through our ongoing dedication to our customers. Microsoft Store offers world-class customer support and guidance in both our physical and online stores, ensuring that our customers find the best devices, games, apps, software, and resources for their personal and professional needs.

Fast, free shipping

2-3 business days free shipping.

Free returns

Return almost any product in like-new condition in its original packaging within 30 days. Up to 60 days on Surface devices.[2] 

If you’ve got questions, we’ve got answers

Find answers fast with common FAQs or start chatting with one of our experts from any product page.

Get personal help with your shopping

Book a free online appointment with a Microsoft Store associate who’ll help you compare, choose, and even order the right computer, Microsoft 365 plan, gaming product, and more.

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Microsoft Store Exclusives

Explore our range of products and services only available directly through Microsoft Store: including Microsoft Certified Refurbished Devices, Xbox Gear & more.
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Free online classes

Want to learn how to create your best work from home or maximise Microsoft Teams for your classroom? Connect with our experts and learn new skills in free virtual workshops and interactive training sessions.
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Price Promise

If you make a purchase from the Microsoft Store and then we lower the price within 30 days we will refund the difference. Enjoy our price promise for up to 60 days on Surface devices. Some exclusions may apply. [1]
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Business solutions for your needs

Get the right software and devices for your business or teaching & educational institutions. 
 
For special pricing, attach warranty with accidental damage coverage, buy 5+ units or call 0800-026-0061 or request a quote.
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Student, parent, and educator discount

Students, parents, and teachers are eligible for up to 10% discount on select items, including Surface devices.[3]
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Consult with a business product expert

We can help you identify your company’s specific tech needs, then guide you through your best options for devices, software and services. We’re also here to discuss discounts available through Microsoft Store.

  • [1] Offer valid on purchases of Surface devices made at Microsoft Store in select markets within 60 days from purchase (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support with order number and any other information requested by the Microsoft Store Sales representative for price adjustment. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.
  • [2] Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
  • [3] Student Discount Terms and Conditions

The Microsoft Store Promise for Surface

From free shipping and 60-day returns to remote learning options, Microsoft Store will help you get the most from your new Surface.

Fast, free shipping

2-3 business days free shipping.

Free returns

Return almost any product in like-new condition in its original packaging within 30 days. Up to 60 days on Surface devices.[2] 

90 days free support

Having issues? We’re here to help. Every Surface comes with free technical phone assistance for the first 90 days after purchase.

Our best price

If you buy a Surface from us and our price drops within 60 days of your purchase, we’ll refund the difference.[2]

Special pricing, offers, and discounts

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Savings for students

Microsoft Store empowers, faculty, and parents with an education discount up to 10% off select products.[3]
Three students with having a conversation with laptops.

90 days free support

Having issues? We’re here to help. Every Surface comes with free technical phone assistance for the first 90 days after purchase, please contact 0800 026 0329 for further information.
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Consult with a business product expert

We can help you identify your company’s specific tech needs, then guide you through your best options for devices, software and services. We’re also here to discuss discounts available through Microsoft Store.

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Free virtual workshops & trainings

Connect live with Microsoft Store associates for one-on-one online solutions for working, teaching, and learning from home.

Get tips for collaborating remotely and optimising your work-from-home setup, advice on using Teams to connect with colleagues and students, and access to interactive workshops for students ages 8 and older.

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Business solutions for your needs

Get the right software and devices for your business or school.

For questions and special business pricing, call 0800-026-0061 or request a quote.

A commitment to sustainability

Our goal is to be carbon negative, water positive and zero-waste by 2030, and ensure that integrity is built into all of our processes and technologies.
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Woman working on Surface Laptop

Watch and learn with our latest videos

Whether you want to learn about the new Surface Laptop Go or how to share files on OneDrive, our growing video library offers quick product tours and tutorials hosted by Microsoft Store associates.
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Stay in the know

Be the first to hear about special offers, product releases, vitual events, and more.
  • [2] Offer valid on purchases of Surface devices made at Microsoft Store in select markets within 60 days from purchase (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support with order number and any other information requested by the Microsoft Store Sales representative for price adjustment. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.
  • [3] Student Discount Terms and Conditions

Why shop for your business at Microsoft Store?

Consider us your trusted business advisor. From expert support to free virtual training, we’re here to help.

Buy more, save more

Whether it’s 5 PCs or 500, our special business pricing ensures you’ll get greater savings the more you purchase.

Business product experts here to help

We can answer questions, help you find the right solutions for your business, and save time and IT resources on deployment.

Shop with confidence

Enjoy hassle-free online shopping with free delivery and returns2—for everyone, on every order.

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Protect your investment

Every Surface device comes with a minimum one-year warranty for hardware defects and malfunctions,[2] plus technical support options. To maximize your Surface investment, you may want more.

Trusted Microsoft advisors

Free business workshops and videos

As part of the Microsoft Store Promise, our store associates teach live online classes and create essential videos to help you achieve more.

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Advanced Exchange

Included at no additional charge, the Advanced Exchange programme entitles you to a replacement Surface immediately upon request—no need to return your defective device beforehand. Available with selected Surface for Business devices purchased at Microsoft Store.3

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Consult with a business product expert

We’re here to help find the right hardware and software solutions for your business. During your scheduled online appointment, we can walk you through technology options for your business, discuss discounts available through Microsoft Store, and answer other questions you might have.

An image of a smiling business consultation expert

Consult with a business product expert

We can help you identify your company’s specific tech needs, then guide you through your best options for devices, software and services. We’re also here to discuss discounts available through Microsoft Store.

Woman working on Surface Laptop

Our price promise

If you make a purchase from Microsoft Store and we lower the price within 30 days, we’ll refund you the difference. Enjoy our price promise for up to 60 days on Surface devices. Some exclusions may apply.[1]
  • [1] Offer valid on purchases of Surface devices made at Microsoft Store in select markets within 60 days from purchase (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support with order number and any other information requested by the Microsoft Store Sales representative for price adjustment. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.
  • [2] Without prejudice to any legal (statutory) rights to which you may be entitled under your local law, this Warranty lasts for one year from the date of original purchase from Microsoft or an authorized retailer or reseller.
  • [3] Advanced Exchange Service is available at no additional charge with the following Surface for Business products: Surface Laptop 4, Surface Pro 7+, Surface Laptop Go, Surface Book 3, Surface Go 2, Surface Laptop 3, Surface Pro 7, Surface Pro X, Surface Pro 6 and Surface Laptop 2. Advanced Exchange is only available in supported markets. Restrictions apply. See Surface for Business warranty page for AES terms and conditions and list of supported markets.
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