Microsoft Experience Centres
Microsoft Experience Centre - London
253-259 Regent Street
London, England W1B 2ER
Find us on the southwest corner of Oxford Circus.
Opening hours:
Mon-Sat 10:00 19:00
Sun 12:00 – 18:00
Expert support experience like no other
Book an appointment online, bring your Surface, Windows PC, or Xbox device, and get the answers you need. For help with other products, visit our online support options.1
In-store events in London
Check out our schedule of events at the Microsoft Experience Centre in London.²
Xbox Gaming Lounge
Play the latest Xbox games in our immersive gaming lounge.3
Frequently asked questions
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We have three Microsoft Experience Centres around the world. In New York City, Sydney and London, these spaces serve all customers and enable them to experience our products and services with the opportunity to purchase select Microsoft products on-site.
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At the Microsoft Experience Centres in New York, London, and Sydney, you can browse products, see product demos, learn about our technology, and purchase products. And we can do more than just find the right device for you. From set-up to training, our product experts are here to provide in-depth, one-on-one help when you need it.
Feel free to bring in a device for service and repairs at our Answer Desk. You can book an Answer Desk appointment online.
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We’re here to help when you need it. If you have a question about an experience, service, or purchase made at the Microsoft Experience Centre in London, you can contact us directly at 0207 660 0308.
If you have general questions about Microsoft products, you can connect one-on-one with a Microsoft Store associate online. Our experts can help you choose and order any product we carry. And if you need setup assistance or product training, our team is here for that too. You can also contact our Microsoft Store customer service team for help with quick questions and existing Microsoft Store orders. Get help at Microsoft Store.
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Yes, we’re able to assist customers with returns of items purchased at the Microsoft Experience Centre. Returns for products purchased on microsoft.com can also be processed through support.microsoft.com. Our Microsoft Experience Centre associates are happy to answer your questions about the return process if needed.
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Yes, customers will be able to purchase select Microsoft products on-site. For additional products not available at Microsoft Experience Centres, our team of associates will help customers purchase product online at microsoft.com. At this time, we do not offer click and collect in-store at any of our Microsoft Experience Centres.
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Our gaming lounge will be open to the public with limited hours, and we will continue to follow health and public safety experts and guidance from local governments.
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Our greatest priority is the health and safety of our employees and customers. We are implementing additional safety measures based on the guidance of health officials. These include limiting the number of customers within Microsoft Experience Centres and providing clear signage and instructions to facilitate safe distancing, eliminating events, providing masks and gloves to customers as needed, implementing additional cleaning procedures, and adding hand sanitation stands.
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Customers who have a Microsoft Store gift card can contact support at 0800 026 0329 for a refund of the remaining value of the card.