Microsoft Experience Centre support
We prioritise health and safety. Devices checked in for repair will be sanitised before and after servicing.
Expert support in person
Supporting customers with online appointments and walk-ins for in-warranty Surface and Xbox devices. For repairs of other devices, additional support is available.1
Dropping off a Surface or Xbox for servicing? Here’s every step to take before leaving the house:
- Customers can drop off their in-warranty device for repairs and get in-person advice.
- Back up all important data, including pictures, documents, emails, and internet favourites.
- Bring only the necessary accessories to investigate your issue.
- Bring your power cord or AC adapter.
- Know the password to your device and any accounts required to investigate your issue.
Online appointments with product experts
Get one-on-one help finding what you need during a personal shopping session. And when you’re ready, book an appointment for setup or product training.2
In-person events in London
Check out our schedule of events at the Microsoft Experience Centre in London.
- [1] Answer Desk services limited to Windows troubleshooting and reinstallation on in-warranty Surface and Xbox devices. Subject to availability. See associate for details.
- [2] Appointment at the London Microsoft Experience Centre or virtually by Teams. Must be 18 or older. Terms applicable to Microsoft products and services apply. See associate for details.