A man standing by a window looks at his Surface Book 3 tabletA man standing by a window looks at his Surface Book 3 tabletA man standing by a window looks at his Surface Book 3 tabletA man standing by a window looks at his Surface Book 3 tabletA man standing by a window looks at his Surface Book 3 tablet

Protect your investment in Surface

Every Surface comes with a minimum 1-year warranty1 for hardware defects and malfunctions, and technical support options. To maximise your Surface investment, you may want more.

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Empower

Concierge services2 improves the efficiency of your Surface investment with training and resources for employees.

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Respond

Get teams back up and running quickly with Advanced Exchange4 and Next Business Day Replacement5 service options.

Microsoft’s Concierge service2 is an experience designed to help you maximise your organisation’s Surface investment. Get assistance with:

  • Quick start resources – A curated collection of tools, tips and videos created by Microsoft. These will help you manage your Surface deployment, from creating device images to troubleshooting common problems and minimising claims.
  • Customised training session6 – A fully tailored online training session designed to support your IT pros. Topics covered range from managing Windows 10 updates to specialised tools designed by Microsoft for supporting Surface.
  • Monthly live online training – You’ll gain access to an exclusive monthly training series where you can keep up with the latest and greatest with Surface. Trainings are designed for IT admins and technically-minded end users.
  • Quarterly business reviews6 – The Concierge team will meet with you to understand how you’re leveraging Microsoft tools and resources and gather feedback regarding your ongoing experience with Microsoft Support.

Get your team back up and running quickly if an issue arises.

  • Mechanical breakdown7 – Cover your devices against unintended mechanical failure.
  • Advanced Exchange4 – A replacement device will be shipped to your premises before you return the defective device.
  • Next Business Day Replacement5 – A replacement device will be delivered to your company by the next business day.

Surface Laptop and 2-in-1sSurface StudioSurface Hub 2SSurface Type Covers
Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty Microsoft Extended Hardware Service Microsoft Complete for Business Microsoft Complete for Business with Drive (SSD) Retention Microsoft Complete for Business Plus
Included with every Surface
Duration: 1 year1Duration: Up to 2, 3, or 4 yearsDuration: Up to 2, 3, or 4 yearsDuration: Up to 2, 3, or 4 yearsDuration: Up to 2, 3, or 4 years
Starts on day of purchaseAvailable within 45 days of Surface device purchaseAvailable within 45 days of Surface device purchaseAvailable within 45 days of Surface device purchaseAvailable within 45 days of Surface device purchase
Prepaid return shipmentPrepaid return shipmentPrepaid return shipmentPrepaid return shipmentPrepaid return shipment
Includes:
  • Mechanical breakdown3
  • Advanced Exchange4
Includes:
  • Mechanical breakdown3
  • Advanced Exchange4
Includes all Microsoft Extended Hardware Service benefits, plus:
  • Accidental damage3
Includes all Microsoft Complete for Business benefits, plus:
  • Drive (SSD) Retention11
Includes all Microsoft Complete for Business with Drive (SSD) Retention benefits, plus:
  • Next Business Day Replacement5
  • Concierge services2
A woman writes with Surface Pen on her Surface tabletA woman writes with Surface Pen on her Surface tabletA woman writes with Surface Pen on her Surface tabletA woman writes with Surface Pen on her Surface tablet

Ready to buy Surface devices?

Contact a Microsoft authorised reseller for pricing. Resellers will also help you deploy and manage Surface for your business.

Where to buy
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Learn how Surface transforms the modern workplace

Designed for the ways people work and protected by modern security and manageability, Surface devices are loved by employees and trusted by business.

Find out more about Surface
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IT Pro resources

Learn how to plan, deploy and manage Microsoft Surface and Surface Hub devices.

Learn more
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Sign up to keep pace with workplace innovation

The workplace is changing fast. Surface is changing with it. Let us help you keep pace with the latest tech and research findings from leaders in the field.

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  • 1 Without prejudice to any legal (statutory) rights to which you may be entitled under your local law, this Warranty lasts for one year from the date of original purchase from Microsoft or an authorised retailer or reseller.
  • 2 With your purchase of Surface devices with Microsoft Complete for Business Plus or Microsoft Complete for Enterprise or your purchase of Surface Hub with Extended Hardware Service, you receive Concierge services provided by Microsoft at no additional cost.
  • 3 For Extended Hardware Service, Complete for Business, Complete for Business with Drive (SSD) Retention, and Complete for Business Plus – please reference terms and conditions for the limit of liability.
  • 4 Advanced Exchange Service is available at no additional charge with the following Surface for Business products: Surface Book 3, Surface Go 2, Surface Pro 7, Surface Pro X and Surface Laptop 3. Advanced Exchange is also available with the purchase applicable extended service plans in supported markets. Restrictions apply. See Surface for Business warranty page for AES terms and conditions and list of supported markets
  • 5 Next Business Day Replacement is included in Microsoft Complete for Business Plus. These services apply after an agent has determined a replacement device is required, available inventory, and order placement by a standard cutoff time, predetermined by Microsoft. Overnight delivery is subject to availability of our authorized overnight delivery carriers.
  • 6 Customised online training session and quarterly business reviews are available with purchases of 250+ Surface with Complete for Business Plus or Complete for Enterprise or purchases of 50+ Hub devices with eligible Extended Service Plan.
  • 7 For Extended Hardware Service, Complete for Business, Complete for Business with Drive (SSD) Retention, and Complete for Business Plus – please reference terms and conditions for the limit of liability.
  • 8 For Extended Hardware Service – aggregate limit of liability up to the original product purchase price (up to 3 repair claims) or 1 replacement claim. For eligible in-box accessories refer to terms and conditions under DEFINITIONS “Covered Products”.
  • 9 With your purchase of Extended Hardware Service, you also receive these services provided by Microsoft at no additional cost, local business hours.
  • 10 With your purchase of Extended Hardware Service, you also receive Concierge services provided by Microsoft at no additional cost. Customised online training session and quarterly business reviews are available with purchases of 50+ Hub devices with eligible Extended Service Plan.
  • 11 Drive (SSD) Retention is only available on Microsoft Surface devices in which the SSD is marketed as removable per the Technical Specifications. Drive (SSD) Retention is included in Microsoft Complete for Business Plus and is available as an Optional Add-on when purchasing Microsoft Extended Hardware Service and Microsoft Complete for Business. SSD is only removable by skilled technicians following Microsoft’s instructions. Microsoft is not liable for any damages or injuries sustained. Further, any resulting damage will not be covered under the Hardware warranty or Extended Service Plan.