A man standing by a window looks at his Surface Book 3 tabletA man standing by a window looks at his Surface Book 3 tabletA man standing by a window looks at his Surface Book 3 tabletA man standing by a window looks at his Surface Book 3 tabletA man standing by a window looks at his Surface Book 3 tablet

Protect your investment in Surface

Every Surface comes with a minimum 1-year warranty1 for hardware defects and malfunctions, and technical support options. To maximise your Surface investment, you may want more.

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Empower

Concierge services2 improves the efficiency of your Surface investment with training and resources for employees.

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Protect

Safeguard your Surface investment with accidental damage protection.3

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Respond

Get teams back up and running quickly with Advanced Exchange4 and Next Business Day Replacement service options.

Microsoft’s Concierge service2 is an experience designed to help you maximise your organisation’s Surface investment. Get assistance with:

  • Quick start resources – A curated collection of tools, tips and videos created by Microsoft. These will help you manage your Surface deployment, from creating device images to troubleshooting common problems and minimising claims.
  • Customised training session5 – A fully tailored online training session designed to support your IT pros. Topics covered range from managing Windows 10 updates to specialised tools designed by Microsoft for supporting Surface.
  • Monthly live online training – You’ll gain access to an exclusive monthly training series where you can keep up with the latest and greatest with Surface. Trainings are designed for IT admins and technically-minded end users.
  • Quarterly business reviews5 – The Concierge team will meet with you to understand how you’re leveraging Microsoft tools and resources and gather feedback regarding your ongoing experience with Microsoft Support.

Safeguard your Surface investment with claims sharing and device retention claims.

  • Claims sharing6 – Share accidental damage claims across your organisation. For example, if you purchase a Microsoft Complete for Enterprise service plan and have 100 devices protected, you can make 200 claims in total, even if the same device breaks multiple times.
  • Device retention7 – Make claims on up to 1 out of 50 of your covered devices and keep the damaged device, no need to return it to Microsoft.
  • Accidental Damage8 – Cover your device against damage caused by accidents, including cracked screens, spills and power surges.
  • Drive Retention9 – This offer permits you to retain the SSD from your device during a service event, empowering you with more control over your security. For example, with the purchase of an Extended Service Plan + Drive Retention, you will receive an exchange device which includes a new SSD. There will be no fee when you return the damaged device without its original SSD.

Get your team back up and running quickly if an issue arises.

  • Mechanical breakdown9 – Cover your devices against unintended mechanical failure.
  • Advanced Exchange4 – A replacement device will be shipped to your premises before you return the defective device.
  • Next Business Day Replacement – A replacement device will be delivered to your company by the next business day.

  • A worker wearing a hardhat in a residential setting holds a Surface Go 2 in tablet modeA worker wearing a hardhat in a residential setting holds a Surface Go 2 in tablet modeA worker wearing a hardhat in a residential setting holds a Surface Go 2 in tablet modeA worker wearing a hardhat in a residential setting holds a Surface Go 2 in tablet modeA worker wearing a hardhat in a residential setting holds a Surface Go 2 in tablet mode
  • A woman using the touchscreen on her Surface StudioA woman using the touchscreen on her Surface StudioA woman using the touchscreen on her Surface StudioA woman using the touchscreen on her Surface StudioA woman using the touchscreen on her Surface Studio
  • A man transports Surface Hub 2S on a mobile rolling standA man transports Surface Hub 2S on a mobile rolling standA man transports Surface Hub 2S on a mobile rolling standA man transports Surface Hub 2S on a mobile rolling standA man transports Surface Hub 2S on a mobile rolling stand
Surface Laptop and 2-in-1sSurface StudioSurface Hub 2S
Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty Microsoft Extended Hardware Service Microsoft Complete for Business
Included with every Surface
Duration: 1 year1Duration: Up to 3 or 4 yearsDuration: Up to 2, 3, or 4 years
Starts on day of purchaseAvailable within 45 days of Surface device purchaseAvailable within 45 days of Surface device purchase
Prepaid return shipmentPrepaid return shipmentPrepaid return shipment
Includes:
  • Mechanical breakdown3
  • Advanced Exchange4
Includes:
  • Mechanical breakdown3
  • Advanced Exchange4
Optional add-on:
  • Drive (SSD) Retention13
Includes all Microsoft Extended Hardware Service benefits, plus:
  • Accidental damage3
Optional add-on:
  • Drive (SSD) Retention13
A woman writes with Surface Pen on her Surface tabletA woman writes with Surface Pen on her Surface tabletA woman writes with Surface Pen on her Surface tabletA woman writes with Surface Pen on her Surface tablet

Ready to buy Surface devices?

Contact a Microsoft authorised reseller for pricing. Resellers will also help you deploy and manage Surface for your business.

Where to buy
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Learn how Surface transforms the modern workplace

Designed for the ways people work and protected by modern security and manageability, Surface devices are loved by employees and trusted by business.

Find out more about Surface
  • Surface Pro 7+ with Surface Pro Signature Type CoverSurface Pro 7+ with Surface Pro Signature Type Cover
    NEW

    Surface Pro 7+

    Our classic 2-in-1 is more powerful, with optional LTE Advanced.

    learn more
  • render of Surface Laptop Gorender of Surface Laptop Go

    Surface Laptop Go

    A thin, lightweight 12.4” laptop that powers your essential everyday experiences.

    learn more
  • render of Surface Laptop 3render of Surface Laptop 3

    Surface Laptop 3

    Our thin, light, perfect everyday laptop is now faster than ever, and available in a 13.5” or 15” display.

    learn more
  • render of Surface Go 2 with Surface Go Signature Type Coverrender of Surface Go 2 with Surface Go Signature Type Cover

    Surface Go 2

    Our lightest 2-in-1 laptop is faster than before and has a larger display in the same compact size.

    learn more
  • render of Surface Book 3 with the display detached from the keyboard baserender of Surface Book 3 with the display detached from the keyboard base

    Surface Book 3

    Our most powerful laptop pairs performance and versatility, and comes in two sizes: 13.5” and 15”.

    learn more
  • render of Surface Pro Xrender of Surface Pro X

    Surface Pro X

    Sleek design and always-connected Gigabit LTE in our thinnest 2-in-1 ever.

    learn more
  • render of Surface Studio 2render of Surface Studio 2

    Surface Studio 2

    Our all-in-one desktop computer with blazing graphics and powerful processors.

    learn more
  • render of Surface Hub 2Srender of Surface Hub 2S

    Surface Hub 2S

    Our all-in-one digital whiteboard, meetings platform and collaborative computing device.

    learn more
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IT Pro resources

Learn how to plan, deploy and manage Microsoft Surface and Surface Hub devices.

Learn more
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Support for Business

Need some help with your Surface? Surface Support is here around the clock to get you back on track.

learn more
  • 1 Without prejudice to any legal (statutory) rights to which you may be entitled under your local law, this Warranty lasts for one year from the date of original purchase from Microsoft or an authorised retailer or reseller.
  • 2 With your purchase of Surface devices with Microsoft Complete for Business Plus or Microsoft Complete for Enterprise or your purchase of Surface Hub with Extended Hardware Service, you receive Concierge services provided by Microsoft at no additional cost.
  • 3 For Extended Hardware Service, Complete for Business, Complete for Business with Drive (SSD) Retention, and Complete for Business Plus – please reference terms and conditions for the limit of liability.
  • 4 Advanced Exchange Service is available at no additional charge with the following Surface for Business products: Surface Book 3, Surface Go 2, Surface Pro 7, Surface Pro X and Surface Laptop 3. Advanced Exchange is also available with the purchase applicable extended service plans in supported markets. Restrictions apply. See Surface for Business warranty page for AES terms and conditions and list of supported markets
  • 5 Customised online training session and quarterly business reviews are available with purchases of 250+ Surface with Complete for Business Plus or Complete for Enterprise or purchases of 50+ Hub devices with eligible Extended Service Plan.
  • 6 Claims sharing is only available in US and Canada for Microsoft Complete for Enterprise plans. See Complete plans for additional details and specifications.
  • 7 Device retention is only available with the Microsoft Complete for Enterprise and with purchase of 50 units or more in one order. Please see the appropriate Microsoft service plan terms and conditions for programme specifics. Exclusions apply. Certain offerings are insurance products and details of the insurer can be found in terms and conditions.
  • 8 For Extended Hardware Service and Complete for Business – aggregate limit of liability up to the original product purchase price or 2 replacement claims.
  • 9 For Extended Hardware Service, Complete for Business, Complete for Business with Drive (SSD) Retention, and Complete for Business Plus – please reference terms and conditions for the limit of liability.
  • 10 For Extended Hardware Service – aggregate limit of liability up to the original product purchase price (up to 3 repair claims) or 1 replacement claim. For eligible in-box accessories refer to terms and conditions under DEFINITIONS “Covered Products”.
  • 11 With your purchase of Extended Hardware Service, you also receive these services provided by Microsoft at no additional cost, local business hours.
  • 12 With your purchase of Extended Hardware Service, you also receive Concierge services provided by Microsoft at no additional cost. Customised online training session and quarterly business reviews are available with purchases of 50+ Hub devices with eligible Extended Service Plan.
  • 13 Drive (SSD) Retention is only available on Microsoft Surface devices in which the SSD is marketed as removable per the Technical Specifications. Drive (SSD) Retention is included in Microsoft Complete for Business Plus and is available as an Optional Add-on when purchasing Microsoft Extended Hardware Service and Microsoft Complete for Business. SSD is only removable by skilled technicians following Microsoft’s instructions. Microsoft is not liable for any damages or injuries sustained. Further, any resulting damage will not be covered under the Hardware warranty or Extended Service Plan.