Deliver differentiated customer experiences
Microsoft and its partners enable banks to deliver exceptional customer experiences that accelerate growth and loyalty through deeper customer insights and relationships.
Intelligent customer experiences and insights
Bring together disparate data sources together to attain a 360° customer view and manage customer experience across all channels.
Next best action
Identify key patterns and make real-time recommendations for the most suitable action at the right time and via the right channel.
Focused on legendary customer service
TD’s digital experience team is leveraging investments in Microsoft Azure to deepen relationships with customers.
Electronic virtual assistant handles 80% of the inquiries at just 10% of the cost of live agents
Cloud-based bot technology meets customers where they are and scales the bank’s virtual workforce at 10% of the cost.
Transforming its technology and culture to better serve five million customers
Learn how Banque Populaire du Maroc built a more integrated and transformative CRM approach that improves the customer experience, cultivates greater customer loyalty and grows the customer base.
Al Rajhi, the world’s leading Islamic bank, uplevels customer experience
Learn how Al Rajhi built a strong, sophisticated integration layer that makes it simpler to reach a 360° understanding of the customer.
Reinventing customer service with Microsoft
By putting customers first and seeking to meet their needs using cutting-edge technology, Metro Bank is setting new standards for all banks, making banking activities easier for everyone.
Microsoft Dynamics 365
Unify sales and marketing to deliver exceptional customer experiences at every touchpoint.