Surface Pro 6
Starting from €962.00
Colour selector Black button selected
Free standard delivery. Free returns.
Starting from €962.00
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Rated 2 out of 5 stars

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User Rating: 2 out of 5

Submitted on10/07/2019

Review title of ronanCheck the Warranty First

I bought my Surface Pro in Nov 2017 and found it to be good and useful Windows based tablet. Unfortunately recently it would not take a charge and i brought it back to the retailer. They noticed that a small part of the internal charging port was loose and preventing re-charge. The only solution offered was to pay for a replacement - as the Surface Pro cannot ever be repaired. My warranty in Ireland was only 12 months (other countries have higher). I contacted Microsoft Support directly and they confirmed the machine cannot be repaired. They charge €450 for a replacement machine. They also confirmed that i was out of warranty so i had to pay. To only give 12 month warranty on a machine that is effectively "disposable" after the warranty expires in incredible. My appeal to Microsoft was then rejected and they just sent me a copy of Terms & Conditions. Be aware that this product cannot be supported after the warranty and a €450 replacement fee is charged for a minor fault is ridiculous

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