Microsoft is refreshing the purchase experience to better support all customers, whether you’re beginning a digital transformation or securing your place in a competitive market. The Microsoft Customer Agreement is a simplified, non-expiring contract that enables you to start using products and services faster.

The new Microsoft Customer Agreement delivers: 

  • Automated processing and a digital acceptance option. 
  • Accept your terms once, and the agreement updates dynamically as you add products to your portfolio.

Microsoft Customer Agreement FAQ


The Microsoft Customer Agreement is currently available through your Microsoft seller in Argentina, Australia, Canada, Chile, France, Germany, Greece, Jamaica, Puerto Rico, South Africa, Trinidad and Tobago, the United Kingdom, the United States, Uruguay, and all Western Europe. The Microsoft Customer Agreement is also available through Cloud Solution Providers (CSP) around the world. You can find a CSP partner here.

You’ll receive the Microsoft Customer Agreement from your Microsoft representative or your Microsoft partner. You can view the terms during the transaction checkout process.

With the Microsoft Customer Agreement, if you’re buying directly from your Microsoft sales representative, you'll receive your invoices from Microsoft. If you’re purchasing through a partner under the Microsoft Customer Agreement, you’ll receive your invoice from the partner. 


For customers currently buying Azure through their Enterprise Agreement Server & Cloud Enrollment, read the FAQ about transitioning to the Microsoft Customer Agreement.

Read the complete FAQ for Transitioning Azure to Microsoft Customer Agreement.

You can also review the Microsoft Customer Agreement here.

Additional resources for Azure customers

Improving how customers buy and manage Azure services

The new commerce experience for CSP starts now

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