Microsoft is refreshing the purchase experience to better support all customers, whether you’re beginning a digital transformation or securing your place in a competitive market. The Microsoft Customer Agreement is a simplified, non-expiring contract that enables you to start using products and services faster. The agreement is already in place for Microsoft Store for Business purchases, and is now available for buying and managing your Azure services as well.

The new Microsoft Customer Agreement delivers: 

  • Automated processing and a digital acceptance option. 
  • Accept your terms once, and the agreement updates dynamically as you add products to your portfolio.

Microsoft Customer Agreement FAQ


The Microsoft Customer Agreement is currently available in Argentina, Australia, Canada, Chile, France, Germany, Greece, Puerto Rico, South Africa, the United Kingdom, the United States, and all Western Europe.

When you receive a proposal from your Microsoft representative, it will include a link to the Microsoft Customer Agreement. View the terms, including any discounts or credits, during the transaction checkout process and click to accept the agreement.

Your partner will continue to work with you and Microsoft to help you get the most from your Microsoft products and services. You may have a new Microsoft sales contact when you move to the Microsoft Customer Agreement, as we manage the transaction process. A Microsoft sales representative will be responsible for pre-sales and transaction activities previously handled by a partner. Your licensing partner can participate in these activities at your invitation for pre and post-sales support.

If you’re already purchasing through an Enterprise Agreement, it won’t change who you get your invoice from. Both the Enterprise Agreement and the Microsoft Customer Agreement are contracts between you and Microsoft, so you get a bill from Microsoft in both cases.

Read the complete FAQ for Transitioning Azure to Microsoft Customer Agreement.

You can also review the Microsoft Customer Agreement here.

Additional resources for Azure customers

Improving how customers buy and manage Azure services

Microsoft commerce experience FAQ