Microsoft 365 for Firstline Workers

Microsoft 365 combines intuitive best-in-class productivity apps with intelligent cloud services to empower your Firstline Workforce.

Photographs of four different types of Firstline Workers in four different industries: manufacturing, aviation, healthcare, and retail

Empower your Firstline to drive your bottom line

First with customers

They define the customer experience.

First with products

They’re at the heart of your organization.

First to represent your brand

They’re the face of your business.

A muted image of a Firstline Worker in construction using a mobile device

The Firstline Workforce

Learn more about the role of Firstline Workers, their potential to create more success for your business, and how to empower them through digital transformation.

Empower your Firstline Workforce

Rethink productivity

Equip Firstline Workers with powerful and intuitive tools that deliver a connected and secure experience.

Streamline business practices

Use customized apps and workflow automation to save time and money.

Protect your business

Safeguard company assets with intelligent security that won’t slow down firstline productivity.

Product feature
Microsoft 365 F1 Microsoft 365 F3

Microsoft 365 F1

Microsoft 365 F1, ₹ 265.00 user/month (annual commitment)

GST extra as applicable

Microsoft 365 F3

Microsoft 365 F3, ₹ 660.00 user/month (annual commitment)

GST extra as applicable
Partial checkmark icons indicate a feature is partially included Partial checkmark icons indicate a feature is partially included Checkmark icons indicate a feature is included Checkmark icons indicate a feature is included

Lay the foundation for secure and connected experiences.

Drive productivity and collaboration.

Office apps

Office apps

Get things done and stay connected to the organization.

  • MicrosoftPowerPoint
  • MicrosoftWord
  • MicrosoftExcel
  • MicrosoftOneNote

Office mobile apps and Office for the web1

See terms2

Email and Calendar

Email and Calendar

Connect and stay organized with business-class email, calendaring and contacts all in one place.

  • MicrosoftExchange
  • MicrosoftOutlook




See terms3

Meetings and voice

Meetings and voice

Deliver purpose-built experiences for Firstline Workers with one integrated hub for productivity, collaboration and communication – including Walkie Talkie, Task Management and Shift Management.


Microsoft Teams4

Social and intranet

Social and intranet

Connect and engage across your organization with an intelligent, mobile intranet and enterprise social networking.

  • MicrosoftSharePoint
  • MicrosoftYammer

(Users cannot be administrators. No personal site.)



Files and content

Files and content

Access files from any device, at any time. Engage with intelligent video and create professional-looking content in minutes.

  • MicrosoftOneDrive
  • MicrosoftStream
  • MicrosoftSway
This feature is partially included

OneDrive for Business5


Microsoft Stream6


Sway for Microsoft 3657

Task management

Task management

Efficiently manage work across individuals, teams, and organizations. Create and automate your business processes.

  • MicrosoftPower Apps
  • MicrosoftPower Automate
  • MicrosoftForms
  • MicrosoftPlanner
  • MicrosoftTo Do
This feature is partially included
MicrosoftPower Apps

Power Apps for Microsoft 3658

MicrosoftPower Automate

Power Automate for Microsoft 3658


Microsoft Forms9



MicrosoftTo Do

To Do

Device and app management

Device and app management

Help users be productive wherever they are while keeping corporate information secure. Flexible management and powerful security solutions let you deliver protected mobile experiences on any device.

This feature is partially included

Windows 10 Enterprise10

Microsoft 365 admin center

Windows Autopilot, fine-tuned user experience, and Windows Analytics device health

Identity and access management

Identity and access management

Secure connections between people, devices, apps, and data. Increase your security and productivity with a single, holistic identity solution that gives you flexibility and control.

This feature is partially included

Windows Hello, Credential Guard, and direct access

Threat protection

Threat protection

Detect and investigate advanced threats, compromised identities, and malicious actions across your on-premises and cloud environments. Protect your organization with adaptive, built-in intelligence.

This feature is partially included

Microsoft Defender Antivirus and Device Guard

Information Protection

Information Protection

Protect your sensitive data everywhere, even in motion and when shared. Gain visibility and control over how any file is being used with a comprehensive and integrated information protection solution.

This feature is partially included

Windows Information Protection and BitLocker

Security management

Security management

Gain visibility into your cloud apps and services, build insights with sophisticated analytics, and control how your data travels so you can respond to and combat cyberthreats.

Microsoft Secure Score

Microsoft Security and Compliance Center

Microsoft 365 F1

Microsoft 365 F1, ₹ 265.00 user/month (annual commitment)

GST extra as applicable
Microsoft 365 F3

Microsoft 365 F3, ₹ 660.00 user/month (annual commitment)

GST extra as applicable

Learn more about the Firstline Workforce

VCA boosts innovation with Microsoft

Learn how VCA partners with Microsoft to reinvent the employee experience, build a modern and secure workspace, and empower every employee.

Empowering Firstline Workers to achieve more

New research in partnership with Harvard Business Review Analytic Services highlights the untapped potential of Firstline Workers for digitally transforming your business.

Designed for Firstline Workers

Communicate more effectively

Get your team on the same page with chats, channels, and priority messages.

Powerful hardware

Equip Firstline Workers with versatile devices great for shared kiosks, grab-and-go programs, and more.

Connect. Plan. Get work done

Work efficiently with shifts, tasks, and teams- together in one place.

Automate Business Processes

Streamline, automate, and transform processes with Power Apps for Microsoft 365 and Power Automate for Microsoft 365.

Customize and Extend

Easily integrate your third party and line of business apps in one single experience.

Secure access to your business

Manage access between people, devices, apps and data with identity-driven security.

Protect your workforce

Help secure business data on personal, shared and company owned devices.

A smart investment

Extend one secure solution to all levels of the organization with Microsoft 365.

Microsoft Teams for Firstline Workers

Firstline Workers drive business. Teams is the hub that connects them.

Empower every employee in your organization

Learn more about Microsoft 365 industry solutions for financial services, government, and healthcare.


Firstline workers are people whose primary role function is to work directly with customers or the general public providing services, support and selling products or workers directly involved in the manufacturing and distribution of products or services.

We are excited to introduce a new plan designed to the meet the core needs of Firstline Workers.

With the introduction of our new firstline plan, we are renaming Microsoft 365 F1 to Microsoft 365 F3. There is no other change to the service customer have access to per their current licensing agreements.

New features and capabilities include: Full Audio / Video and Meeting rights in Microsoft Teams and, for eligible plans (Office 365 F3 & Microsoft 365 F3), users will have the ability to create Power Apps and complete 2,000 steps / day.

1. Office mobile limited to devices with integrated screens 10.1” diagonally or less”.
2. Apps are read only.
3. No Outlook Desktop Integration. No Voicemail.
4. Includes meetings, chat and calling.
5. Plans include 2GB OneDrive storage per user and do not include desktop sync functionality.
6. Includes consumption only, no publish/share.
7. Sway is not currently available for Government Community Cloud (GCC) customers and customers in certain geographies currently. Some legacy Office 365 plans that are no longer in market as of August 2015 may also not have access to Sway.
8. Includes ability to create and consume. Power Automate limited to 2000 Steps / day.
9. Does not include Forms Pro capabilities.
10. Windows 10 Enterprise included in F3, per user and includes cloud management and virtualization.
11. Microsoft Advanced Threat Analytics (ATA) will end Mainstream Support on January 12, 2021. Extended Support will continue until January 2026. Find additional information here.