The work trend index
Measuring how work is evolving as the world changes around us.
About our research
As work quickly changes, especially amid the COVID-19 outbreak, we aim to understand how productivity is evolving so we and our customers can learn and plan for the future.
We've analyzed trillions of signals from meetings, emails, and chats to identify patterns and trends while safeguarding personal and organizational data. This data, alongside surveys and interviews with workers across the globe, provides insights about how productivity differs between industries and regions, remote work, AI, employee engagement, work-life balance, and more.
The latest findings
Meeting fatigue is real
Brainwaves reveal sustained concentration in video meetings leads to fatigue.
How COVID-19 is impacting tech use globally
Microsoft Teams usage showed a relative percentage increase from February 4 to March 31.
Video use has doubled worldwide with shift to remote work
The percentage of Microsoft Teams meetings with video increased globally in March 2020.
Remote work brings more flexibility
The change in average number of Microsoft Teams chats between March and June 2020 may signal the end of the nine-to-five workday.
Many hope remote work remains an option long term
Managers and employees alike want to continue working from home post pandemic.
What is the Microsoft Graph?
As the world works in Microsoft 365, searches in Bing, and connects on LinkedIn, it creates trillions of signals—like emails, meetings, searches, and posts. These signals form the Microsoft Graph, one of the largest graphs of human interactions at work in the world. Trends in this data provide a unique view into productivity patterns around the globe.
Work trend index privacy approach
Microsoft takes privacy seriously. We remove all personal and organization-identifying information, such as company name, from the data before producing reports. We never use customer content—such as information within an email, chat, document, or meeting—to produce reports. Our goal is to discover and share broad workplace trends using aggregated data from the Microsoft Graph.
Microsoft 365, the world’s productivity cloud, brings together Office apps with powerful cloud services, device management, and advanced security. It’s used by organizations of all sizes in nearly every industry around the globe.