Premier Support for Partners

Premier Support for Partners

Premier Support for Partners

Through Microsoft Services Premier Support for Partners, you can deliver support for Microsoft products and services directly to your end customers. This customizable managed support offering makes Microsoft an extension of your organization, giving you access to the latest information, guidance, and expert assistance you need to meet your customers’ needs.

Your value

  • More knowledgeable IT staff

  • Access to information previously only available to internal Microsoft product support experts

  • Pre-launch information and resources, preparing you to support customers deploy and use the latest in Microsoft technologies

  • Improved implementations and management of priority escalations

Our approach

  • Hands-on collaboration and customized training

  • Partner-exclusive workshops

  • Guidance from a technical account manager who knows you and your customers’ businesses

  • Support from Microsoft Premier professionals who help you manage and escalate your customers’ technical issues once the solution is in production

Expand your unified communications (UC) business by becoming a Microsoft Lync Certified Support Partner and provide Lync Voice business customers the support they need to address all aspects of a voice communication system, including software, hardware, network, gateway, and system interoperability. As a Lync Certified Support Partner, you will receive the training and resources that will help you to:

  • Grow your UC business

  • Gain additional skills and credibility to differentiate your business

  • Offer your customers a single point of contact for end-to-end Lync services