Microsoft Extended Service Plan

Surface Pro in laptop mode with start screen, facing right and with a security protection icon in the background.Surface Pro in laptop mode with start screen, facing right and with a security protection icon in the background.Surface Pro in laptop mode with start screen, facing right and with a security protection icon in the background.Surface Pro in laptop mode with start screen, facing right and with a security protection icon in the background.Surface Pro in laptop mode with start screen, facing right and with a security protection icon in the background.

Protect your investment and stay productive. Get up to four years extended coverage, accident protection, and expert support for your company’s Surface devices.1

Find a business reseller to discuss pricing options for your organisation.

FIND AN AUTHORISED RESELLER

Compare service plans

Explore two available device service plans below.
Standard Extended Hardware Service Plan
Plan Basics
Warranty CoverageIncludedWith purchase
Plan durationVaries by country (1-2 years)3 or 4 years
ActivationActivated from the day the customer receives the deviceUp to 45 days can be added from the date of purchase
Exchange Timeline (business days)5-8 (varies by country)3-5 (varies by country)
Hardware service
Manufacturing defects for your Surface devices including battery life
Surface set-up support 90 days90 days
Onboarding experienceFeature not availableFeature not available
Teacher trainingFeature not availableFeature not available
Surface data eraser tool
Device replacement
Prepaid shipping
Advanced exchangeFeature not available
Microsoft Store exchangeFeature not available
Account-level management
Accidental damage claims poolFeature not availableFeature not available
1% non-bootable device allowanceFeature not availableFeature not available

Absolute Data & Device Security

Absolute Data & Device Security (sold separately) allows your organisation to persistently track and protect all of your endpoints from a single cloud-based console. In the event of loss or theft, Absolute Data & Device Security can help track and recover your devices. You can remotely manage and protect Surface to ensure and prove that endpoint IT compliance processes are properly implemented and enforced.

FIND AN AUTHORISED RESELLER

1 Terms and conditions apply; see full agreement here.