How trade-in works
Trade in your used devices and get extra cash back. If your devices aren’t eligible, you can recycle them for free.*
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All Microsoft Store qualifying devices
The Microsoft Store Trade-in Program powered by CExchange lets you trade in an eligible used device for rebate after purchasing a qualifying device from Microsoft Store.
Just answer a few questions regarding the brand, model, and condition of your used device. CExchange will provide an appraisal that reflects a fair estimate of your device’s condition and value.
Once you’ve made a purchase of a qualifying new device at Microsoft Store, request a quote for your old device. If you approve of the trade-in price, just print out a prepaid shipping label and ship your used device to CExchange. Once your used device is received and its condition inspected and approved, a rebate will be issued by CExchange to you within 14 days.
If your used device isn’t eligible for trade-in, you can still recycle it. For help with recycling or otherwise disposing of a used device, see Microsoft’s end-of-life management and recycling resources available in your region.
You can read the full Microsoft Store Trade-in Program terms and conditions.*
CExchange is a U.S.-based company that specializes in consumer electronic trade-ins. It’s run the Microsoft Store Trade-in Program since 2011.
You can participate in the Microsoft Store Trade-in Program on qualifying orders from Microsoft Store within the last 90 days. Just follow these steps:
2. Locate the order of your new device.
3. Select Details to view and save the order details as a PDF—this is your proof of purchase. For help with this, you can reference a visual how-to.
4. To get a quote and upload your proof of purchase, visit the Microsoft Trade-in Program powered by CExchange portal page.
For pre-orders, be sure to wait until your payment method is charged and the product has shipped before submitting your proof of purchase. See Microsoft Support pages for more help on pre-orders.
Once your device has been received and evaluated, CExchange will issue a payment via your choice of PayPal or bank transfer.
This promotion applies only to select Surface devices purchased from Microsoft Store. You can read the full Microsoft Store Trade-in Program terms and conditions here.*
You can trade in one eligible used device for each qualifying device you purchase at Microsoft Store. For example, if you purchase three qualifying devices from Microsoft Store, you can trade in up to three eligible used devices.
For pre-orders, be sure to wait until the release date of the product to start a trade-in claim process. Your payment method should have been charged and the new product has shipped before submitting your proof of purchase. In the case, the trade-in requires to submit the IMEI of the new devices purchase, you will need to wait until you received the new device. See Microsoft Support pages for more help on pre-orders.
The Microsoft Store Promise
Microsoft Store offers world-class customer support and guidance, ensuring that our customers find the best devices, games, apps, software, and resources for their personal and professional needs. Learn more.
Free 2–3 day shipping
No minimum purchase, available on eligible products.
Return almost any product in like-new condition in its original packaging within 30 days. Up to 60 days on Surface devices^
*Available only in Microsoft online store in the United States (including Puerto Rico). Offer valid for reimbursements with purchases of select hardware devices from Microsoft Store, after trade in of qualifying devices (PC, laptop, mobile phone, tablet), while supplies last. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.
^Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
†This offer is operated by CExchange, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by CExchange. All trade-ins and reimbursements are subject to CExchange’s sole discretion and approval. Recycle for Rewards program provided by CExchange and other terms and conditions may apply.