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Capitalize on PSD2

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Engage your customers with omni-channel strategy solutions

Microsoft relationship management, mobile banking, customer insight, and omni-channel strategy solutions create a compelling experience to reduce cost, improve efficiency, and better serve customers. The Microsoft advantage is our complete platform to drive customer retention and acquisition through an unparalleled range of digital innovation platforms – all integrated by design across devices and cloud services.

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Customer insight

Gain a 360-degree customer view. Microsoft customer insight solutions enable financial institutions to drive customer retention and acquisition through an innovative banking customer experience.

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Multichannel customer experience management

Transform your omni-channel strategy to drive customer retention with innovative relationship management and mobile banking experiences, drive customer acquisition with a redesigned sales experience, and integrate social marketing - to optimize the banking customer experience.

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Next Best Action

Enable a more seamless and personalized customer journey by predicting the next logical product purchase and best offer to present to each customer. The Microsoft Next Best Action solution uses sophisticated rules, analytics, and algorithms to better predict customer needs, in turn offering more relevant actions and offers that lead to improved customer retention.

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Customer Stories

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Financial services company OTP Group makes life easier for SMEs

With its eBiz solution, OTP Group is leveraging Microsoft Azure to offer SMEs non-traditional services that help them cope with everyday administration faster and more easily.

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Albania’s leading mobile payment firm boosts customer satisfaction with Azure

Through Azure and Notification Hubs, EasyPay brings safe and convenient e-wallet solution to Albanian citizens who need to pay utility bills, add credit to their mobile phones, shop online and more.

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Kazakh financial services leader moves to unified customer experience

ForteBank is using Microsoft Dynamics to build unified customer view that allows them effectively serve clients in a more personal manner.

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Why it matters

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Webinar

PSD2 - Change and Opportunity

Find out what which opportunities thoughtful and strategic implementation of PSD2 can offer you in our webinar.

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Banking & Capital Markets Webinar

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PSD2 Whitepaper

Discover the technological implications and opportunities for innovation that PSD2 brings.

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Future Banking Ecosystem Whitepaper

Find out why, in a time of digital change, trust in financial services is still the key to success.

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